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MQL5 Community password recovery email not received

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Hello MQL5 Support,

I cannot log in to MQL5 Community from my MetaTrader 5 desktop application.

I have requested a password recovery several times. The website confirms that the request was sent successfully, but I never receive the recovery email, even after checking Spam and All Mail.

My registered email address is: <email was deleted by moderator>

My MQL5 username is: uwizeyimanaaime

Please help me recover access to my account and resolve the MQL5 Community authorization problem.

Thank you.

Many users are changing the passwords without problem at all, for example:
https://www.mql5.com/en/auth_forgotten 

One user reported that he fixed same issue by himself, for example:

Forum on trading, automated trading systems and testing trading strategies

I didn't receive the email with the password.

Juan Antonio Rojo Pereira, 2026.11.10 12:37

I checked adding the email address to the Gmail whitelist, and I also left some time to try again, and finally I received the email with the password. Thank you all for your time in helping me.

Sergey Golubev #:

Many users are changing the passwords without problem at all, for example:
https://www.mql5.com/en/auth_forgotten 

One user reported that he fixed same issue by himself, for example:


Hello Sergey,

Thank you for your reply.

I have already requested password recovery several times using the correct registered email address. The website confirms that the request was sent, but I still do not receive the email, even after checking Spam and All Mail.

Could you please advise me on another way to recover access to my MQL5 account?

Thank you for your help.  

even after checking Spam and All Mail.

Could you please advise me on another way to recover access to my MQL5 account?

Thank you for your help.


Uwizeyimana Aime #:
I have already requested password recovery several times using the correct registered email address. The website confirms that the request was sent, but I still do not receive the email, even after checking Spam and All Mail.

read my previous post - one user had same issue and he fixed it by himself< for example - 
"I checked adding the email address to the Gmail whitelist ..."
What is Gmail whitelist? No idea (I am not using Gmail ... it may be some options inside Gmail or it is antivirus whitelist ...

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I can not help you anymore sorry. I just found the user who fixed exact same issue by himself.

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