Recent update issues with the MT5 Android App

[CJHOEL]

Hi,

After the recent update with the Android App of MT5, I've been experiencing the following issues:

1. Whenever I close the app and immediately come back to it, I notice the recent 3-5-8 bars/candles have disappeared and are not present in the chart, and it only shows the current bid price line. (I've attached an image of what I mean)

2. Before the update, I had the bars/candles preloaded for several time frames of several instruments, but now, after the update, it seems the data has vanished, and the app has to start loading the data/bars/candles, especially for higher time frames like the Weekly and Monthly

3. I have two accounts (one from FTMO and another from Deriv), and whenever I switch between them, problem 1 described above appears. And it is something that can go for hours till finally the bars that are supposed to be displayed appear.

I will appreciate your help.

MT5 Version: 500.5861

[Ryan L Johnson]

CJHOEL:

After the recent update with the Android App of MT5, I've been experiencing the following issues:

1. Whenever I close the app and immediately come back to it, I notice the recent 3-5-8 bars/candles have disappeared and are not present in the chart, and it only shows the current bid price line. (I've attached an image of what I mean)

2. Before the update, I had the bars/candles preloaded for several time frames of several instruments, but now, after the update, it seems the data has vanished, and the app has to start loading the data/bars/candles, especially for higher time frames like the Weekly and Monthly

3. I have two accounts (one from FTMO and another from Deriv), and whenever I switch between them, problem 1 described above appears. And it is something that can go for hours till finally the bars that are supposed to be displayed appear.

MT5 Version: 500.5861

There is no publication date on the Help information below, but it might have been recently updated along with Android MT5:

"The depth of price data that can be displayed in the MetaTrader 5 mobile platform for Android depends on how much memory is available on the device. For example, the limit is about 10,000 bars if the available memory amount is 2 GB."

[CJHOEL]

Ryan L Johnson #:

There is no publication date on the Help information below, but it might have been recently updated along with Android MT5:

"The depth of price data that can be displayed in the MetaTrader 5 mobile platform for Android depends on how much memory is available on the device. For example, the limit is about 10,000 bars if the available memory amount is 2 GB."

Thank you @Ryan L Johnson. 

Though, problem #1 seems to be unrelated to it since how come that I am in a chart time frame 15-Minute seeing everything normal, and then I close the App, and then I get in back and the last 3-5-8 bars are not there. Quite rare and not at all lovely for trading.

[Ryan L Johnson]

CJHOEL #:
[H]ow come that I am in a chart time frame 15-Minute seeing everything normal, and then I close the App, and then I get in back and the last 3-5-8 bars are not there[?]

I'm not so sure that the issue is that simple. For example, I use a Device Maintenance app on my Android phone to manually clean phone storage and memory. Depending on how active I've been on my phone and how often I run Device Maintenance, cleared storage and memory ranges from several hundred MB to over a GB. I have dozens of other apps installed on my phone. Some of those apps are internally set to delete app cache periodically, or do so by default. If I were to stop running Device Maintenance for an extended period of time, my storage and/or memory would eventually overflow. Due to my fluctuating phone usage and the aforementioned intermittent internal cache deletion within each app, storage and/or memory could toggle between overflowed and below-limit.

Of course, I have no way of knowing what you're doing with your specific Android device prior to, during, nor between Mobile MT5 launches─nor your device maintenance practices. My point is that mobile device storage and/or memory typically fluctuates, even as storage and/or memory limits are approached. All that I'm really suggesting is that it might behoove you to check your storage and memory usage when the Mobile MT5 issue arises.

Another possibility that comes to mind is corrupted data. In that case, try removing the troublesome symbol from Mobile MT5 Quotes, and then adding it anew to Quotes. That should refresh the Chart data.

Also, traffic could be jammed up due to too many symbols in Quotes:

"To save traffic, disable unnecessary symbols" (https://www.metatrader5.com/en/mobile-trading/android/help/quotes). Remember, you're relying on Wi-Fi or mobile data after all─not an Ethernet connection.

(I assume that you already know that it's important to restart your device once per week or so─which automatically clears cache.)

[CJHOEL]

Ryan L Johnson #:

I'm not so sure that the issue is that simple. For example, I use a Device Maintenance app on my Android phone to manually clean phone storage and memory. Depending on how active I've been on my phone and how often I run Device Maintenance, cleared storage and memory ranges from several hundred MB to over a GB. I have dozens of other apps installed on my phone. Some of those apps are internally set to delete app cache periodically, or do so by default. If I were to stop running Device Maintenance for an extended period of time, my storage and/or memory would eventually overflow. Due to my fluctuating phone usage and the aforementioned intermittent internal cache deletion within each app, storage and/or memory could toggle between overflowed and below-limit.

Of course, I have no way of knowing what you're doing with your specific Android device prior to, during, nor between Mobile MT5 launches─nor your device maintenance practices. My point is that mobile device storage and/or memory typically fluctuates, even as storage and/or memory limits are approached. All that I'm really suggesting is that it might behoove you to check your storage and memory usage when the Mobile MT5 issue arises.

Another possibility that comes to mind is corrupted data. In that case, try removing the troublesome symbol from Mobile MT5 Quotes, and then adding it anew to Quotes. That should refresh the Chart data.

Also, traffic could be jammed up due to too many symbols in Quotes:

"To save traffic, disable unnecessary symbols" (https://www.metatrader5.com/en/mobile-trading/android/help/quotes). Remember, you're relying on Wi-Fi or mobile data after all─not an Ethernet connection.

Thank you again, Mr @Ryan L Johnson for your time and effort to help me out on this terrible issue. 

I've run a Device Maintenance app on my Android, then I deleted some symbols and am left with just 10. I deleted the App and installed it again. But, to no avail. 

I guess it is an update issue, hopefully someday the developers will notice the bug and will fix it; till then I will rely on my MT5 desktop app.

Take care

[CJHOEL]

Hi again,

As of today, I have the Android MT5 Version 500.5861, but just recently, like 5 min ago, I checked the Play Store for an update, and here it is the 500.5870, which indeed has solved the issue I had with the missing last 3 to 5 to 8 bars/candles. So great this developers make mistakes but are aware and correct them in a timely manner. (I remember the issue they had early in February 2026 with the update of the Desktop app, where the Y-axis and font were blurry, kind of out of focus, and they solved it.)

Take care, you all.

[Ryan L Johnson]

CJHOEL #:

Hi again,

As of today, I have the Android MT5 Version 500.5861, but just recently, like 5 min ago, I checked the Play Store for an update, and here it is the 500.5870, which indeed has solved the issue I had with the missing last 3 to 5 to 8 bars/candles. So great this developers make mistakes but are aware and correct them in a timely manner. (I remember the issue they had early in February 2026 with the update of the Desktop app, where the Y-axis and font were blurry, kind of out of focus, and they solved it.)

Take care, you all.

🥳

Sorry about the wild goose chase.

And thank you. I just updated to 500.5861 as well now. For some reason, Play Store auto-update was hanging.