Issue with EA not loading inside my MetaTrader application

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Hello, I downloaded a metatrader version from a prop firm and now when I try to download a demo EA from the website they are not showing up in my  original  metatrader EA section just the prop firms version. Also, I can still download demos if I download through the desktop application marketplace but through the website nothing appears. I suspect some syncing issues. I've tried deleting the prop firm version of metatrader that messed up the demo downloading and still having the same issue. 
 
dertn bertn:
Hello, I downloaded a metatrader version from a prop firm and now when I try to download a demo EA from the website they are not showing up in my  original  metatrader EA section just the prop firms version. Also, I can still download demos if I download through the desktop application marketplace but through the website nothing appears. I suspect some syncing issues. I've tried deleting the prop firm version of metatrader that messed up the demo downloading and still having the same issue. 

For starters, you have to log into the mql5 Community within the MT5 terminal before you click on the Market button in MT5. You can only be logged into the mql5 Community in one MT5 terminal at a time.

You should really uninstall unwanted applications instead of deleting because uninstalling generally allows you to remove the application's locally stored data as well.

If all else fails, back up what you need from your MQL5 folders (all MT5 terminals), uninstall all terminals, and reinstall MT5.

 
Ryan L Johnson #:

For starters, you have to log into the mql5 Community within the MT5 terminal before you click on the Market button in MT5. You can only be logged into the mql5 Community in one MT5 terminal at a time.

You should really uninstall unwanted applications instead of deleting because uninstalling generally allows you to remove the application's locally stored data as well.

If all else fails, back up what you need from your MQL5 folders (all MT5 terminals), uninstall all terminals, and reinstall MT5.

I reinstalled and that fixed the issue. Thanks.


Do you know how the refund process works. If I purchase an ea and want to refund is this an option? I'm thinking about buying the <redacted> ea for my prop firm and I don't want to be scammed. Thanks for you help. 

 
dertn bertn #:
I reinstalled and that fixed the issue. Thanks.

You're welcome.

dertn bertn #:
Do you know how the refund process works. If I purchase an ea and want to refund is this an option?

A refund is only possible if you haven't activated the purchased product whatsoever.

 
Ryan L Johnson #:

You're welcome.

A refund is only possible if you haven't activated the purchased product whatsoever.

In that case what can I do to verify that the product I'm getting legitimate. Like I said I'm trying to purchase the <redacted> EA from <redacted>. I looked him up on the forums and only seen one negative review about him and he has 10+ years doing this. Ran the backrest and all seems fine. Can you verify if he is a reputable author? Anything else I can be checking to ensure I'm not purchasing a product that is fraudulent. Also, do you know if the moderators delete spam/fake Ea's from the marketplace?


Thanks for the help.

 
dertn bertn #:

In that case what can I do to verify that the product I'm getting legitimate. Like I said I'm trying to purchase the <redacted> EA from <redacted>. I looked him up on the forums and only seen one negative review about him and he has 10+ years doing this. Ran the backrest and all seems fine. Can you verify if he is a reputable author? Anything else I can be checking to ensure I'm not purchasing a product that is fraudulent. Also, do you know if the moderators delete spam/fake Ea's from the marketplace?

Thanks for the help.

I've only purchased one thing from the Market, and it was a utility─not a trading EA. I can't really vouch for any Seller.

Check your Messages in your user Profile.

 
Ryan L Johnson #:

I've only purchased one thing from the Market, and it was a utility─not a trading EA. I can't really vouch for any Seller.

Check your Messages in your user Profile.

As to your question about whether the moderators delete spam/fake Ea's from the marketplace, here's the answer. 

Yes, mql5 moderators do delete products that violate their rules, but their definition of "spam" and "fake" might be different from what you expect.

Here is what they will delete:
They will remove Expert Advisors (EAs) or ban a seller for explicit violations. This includes:
* Spam listing products with words like "Demo," "Free," "Trial," or "Light" in the title, or EAs that act as purely promotional links to external sites or Telegram groups.
 * Stolen Intellectual Property: If an EA is a blatant, 1:1 copy of another developer's product (using the same name, logo, and marketing materials), it can be reported and removed.
 * EAs that restrict functionality based on account number, broker, or server are not allowed and will be pulled.

It is most important to be aware of what they will not remove. 
They usually "will not" delete the "Fake" EAs. 
When traders talk about "fake" EAs, they are usually referring to bots that look like the Holy Grail in the strategy tester but blow up accounts in live trading. These often use tricks like hardcoding historical price data (where the EA is programmed to know exactly when to buy or sell on past data) or heavily over-fitted neural networks.
Unfortunately, MetaQuotes does not proactively detect or delete these types of EAs.

Here is why:
* Automated testing limitations: When a seller uploads an EA, it goes through an "automated" pre-test to ensure there are no major programming errors. The moderators do not manually read the source code to check for deceptive trading logic (and because the files are compiled .ex4 or .ex5 files, they often can't).
 * The "Buyer beware" policy: MetaQuotes maintains that the marketplace is just that-a market. They state clearly in their rules that passing their automatic test does not guarantee future profit or error-free operation. They place the responsibility entirely on the buyer to do their due diligence.

Because the marketplace relies heavily on a "buyer beware" model, you have to protect yourself from these deceptive EAs:
* Beware of "Perfect" Backtests: If an EA has a smooth, straight-line equity curve over several years in the Strategy Tester but zero live trading history, it is a massive red flag.
 * Look for Live Signals: Only trust EAs that the author is actively running on a live Signal account (preferably a real money account, not a demo) for at least 6 to 12 months.
 * Forward Test Everything: Always download the demo version of the EA and run it on a demo account in real-time for a few weeks to see if the live execution matches the backtest claims.

I hope this helps everyone else who might have same question. 


 
Vincent Vandeyua Orya #:
As to your question about whether the moderators delete spam/fake Ea's from the marketplace, here's the answer. 

Yes, mql5 moderators do delete products that violate their rules, but their definition of "spam" and "fake" might be different from what you expect.

Here is what they will delete:
...

It is most important to be aware of what they will not remove. 
...

I am wondering from which source you are providing these "information" ?

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