Issue with EA not loading inside my MetaTrader application

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Hello, I downloaded a metatrader version from a prop firm and now when I try to download a demo EA from the website they are not showing up in my  original  metatrader EA section just the prop firms version. Also, I can still download demos if I download through the desktop application marketplace but through the website nothing appears. I suspect some syncing issues. I've tried deleting the prop firm version of metatrader that messed up the demo downloading and still having the same issue. 
 
dertn bertn:
Hello, I downloaded a metatrader version from a prop firm and now when I try to download a demo EA from the website they are not showing up in my  original  metatrader EA section just the prop firms version. Also, I can still download demos if I download through the desktop application marketplace but through the website nothing appears. I suspect some syncing issues. I've tried deleting the prop firm version of metatrader that messed up the demo downloading and still having the same issue. 

For starters, you have to log into the mql5 Community within the MT5 terminal before you click on the Market button in MT5. You can only be logged into the mql5 Community in one MT5 terminal at a time.

You should really uninstall unwanted applications instead of deleting because uninstalling generally allows you to remove the application's locally stored data as well.

If all else fails, back up what you need from your MQL5 folders (all MT5 terminals), uninstall all terminals, and reinstall MT5.

 
Ryan L Johnson #:

For starters, you have to log into the mql5 Community within the MT5 terminal before you click on the Market button in MT5. You can only be logged into the mql5 Community in one MT5 terminal at a time.

You should really uninstall unwanted applications instead of deleting because uninstalling generally allows you to remove the application's locally stored data as well.

If all else fails, back up what you need from your MQL5 folders (all MT5 terminals), uninstall all terminals, and reinstall MT5.

I reinstalled and that fixed the issue. Thanks.


Do you know how the refund process works. If I purchase an ea and want to refund is this an option? I'm thinking about buying the full throttle ea for my prop firm and I don't want to be scammed. Thanks for you help. 

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