Indicator not working

[man1980]

i purchased an indicator called TPSpro TREND PRO for mt5 and the indicator stopped working, I tried reaching out to the seller but no response. What can i do?

[Sergey Golubev]

The standard procedure is the following: ask the seller for support. Because this indicator may work well for the other buyers but it does not work for you ... why? the reasons -

• because you are using the beta buid of MT5,
• activation was finished (because of Windows was updated) and you need to re-install indicator by using same MT5;
• some bug in your Windows 10 64-bit computer for example;
• more.

It may be important about which build of MT5 you are using (try to use the latest official/stable build: All about MT5 updates.)

--------------------

Rules of Using the Market Service

VIII. Dispute Resolution

In case disputes arise that cannot be resolved directly between the Buyer and the Seller, either party may apply to the administration of the mql5.com through Service Desk in the User profile.

[man1980]

Sergey Golubev #:

The standard procedure is the following: ask the seller for support. Because this indicator may work well for the other buyers but it does not work for you ... why? the reasons -

• because you are using the beta buid of MT5,
• activation was finished (because of Windows was updated) and you need to re-install indicator by using same MT5;
• some bug in your Windows 10 64-bit computer for example;
• more.

It may be important about which build of MT5 you are using (try to use the latest official/stable build: All about MT5 updates.)

--------------------

Rules of Using the Market Service

VIII. Dispute Resolution

In case disputes arise that cannot be resolved directly between the Buyer and the Seller, either party may apply to the administration of the mql5.com through Service Desk in the User profile.

I just downloaded version 5430 hopefully this works because it was working fine before 

[Sergey Golubev]

man1980 #:
I just downloaded version 5430 hopefully this works because it was working fine before 

Make sure that activation is valid - you can see it in the log/journal of Metatrader (because activation can not be valid because of some Windows updates). If it is related to the activation so delete this purchase from MT5 and download/install it once again from same MT5.

[man1980]

Sergey Golubev #:
Make sure that activation is valid - you can see it in the log/journal of Metatrader (because activation can not be valid because of some Windows updates). If it is related to the activation so delete this purchase from MT5 and download/install it once again from same MT5.

Ok 

[man1980]

This seller never answers back if you are having issues with their products