my mql account cant login it shows 2 errors - page 2

[Fernando Carreiro]

Shadab Tariq #: I think mql5 delete my account because I logged in 2 accounts in same device but I purchased 3 bots in this account so how can I restore my account  

You violated the rules, so you have lost those purchases ... 

12.13. The User shall use only one unique MQL5 ID on the www.mql5.com website. In case additional/repeated User accounts are detected, all of them shall be closed. MetaQuotes Ltd also reserves the right to invalidate all payment transactions made from additional/repeated accounts.

But you can contact the Service Desk, and explain the issue and see if they are willing to transfer the purchases to your validated seller account.

[Vladislav Boyko]

@Shadab Tariq, you should contact the service desk.

Please note that this account of yours (from which you are participating in this topic) is a seller account. If you delete this account, you will never be able to become a seller here again.

[edit] Each user (person) can submit only one application for seller status, so take care of your seller account.

[Shadab Tariq]

Fernando Carreiro #: That user account does not exist (see below), and please don't write in ALLCAPS. It is considered "shouting" and it's rude. Pay attention to what has been stated about multiple accounts (which is not allowed). Your account is "shadz1", not "TariqMehmood10".

sorry for the all caps i forget to click the caps lock button off actually TariqMehmood10 is my brother account but my brother  use my laptop for login her account  i think this is the reason of account suspend because my brother end i logged our accounts in same device sp please suggest me what can i do now for account recovery? because my brother account is also important he purchased 1250 doller worth of bot in his account please help me to recover this account

[Fernando Carreiro]

Shadab Tariq #: please suggest me what can i do now for account recovery? because my brother account is also important he purchased 1250 doller worth of bot in his account please help me to recover this account

Already answered. Please pay attention to details in previous posts ...

"But you can contact the Service Desk, and explain the issue and see if they are willing to transfer the purchases to your validated seller account."

[Fernando Carreiro]

Comments that do not relate to this topic, have been moved to "Off-topic posts".