my mql account cant login it shows 2 errors

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my mql5 account cant login it shows 2 errors failed to get list of user products error code 401 end the second error is authorization failed how it can be fixed?
 

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these errors are shown i paste screenshot  end my account id logins are 100 percent correct.


 
Shadab Tariq #:
these errors are shown i paste screenshot  end my account id logins are 100 percent correct.
Login into MT5 >> Tools >> Options >> Community.
 
Shadab Tariq #:these errors are shown i paste screenshot  end my account id logins are 100 percent correct.

Your username is "shadz1", not "TariqMehmood10". You not allowed to have multiple MQL5 Community accounts, only one. You will end up with both accounts being banned.

12.13. The User shall use only one unique MQL5 ID on the www.mql5.com website. In case additional/repeated User accounts are detected, all of them shall be closed. MetaQuotes Ltd also reserves the right to invalidate all payment transactions made from additional/repeated accounts.

Please delete the extra accounts at Contact Us ...


 
Eleni Anna Branou #: Login into MT5 >> Tools >> Options >> Community.
I tried but the same error happens 
 
Shadab Tariq #: I tried but the same error happens 
Use the correct credentials as pointed out in my previous post ... Your username is "shadz1", not "TariqMehmood10".
 
Fernando Carreiro #:

Your username is "shadz1", not "TariqMehmood10". You not allowed to have multiple MQL5 Community accounts, only one. You will end up with both accounts being banned.

12.13. The User shall use only one unique MQL5 ID on the www.mql5.com website. In case additional/repeated User accounts are detected, all of them shall be closed. MetaQuotes Ltd also reserves the right to invalidate all payment transactions made from additional/repeated accounts.

Please delete the extra accounts at Contact Us ...

I think mql5 delete my account because I logged in 2 accounts in same device but I purchased 3 bots in this account so how can I restore my account  

 
Fernando Carreiro #: Use the correct credentials as pointed out in my previous post ... Your username is "shadz1", not "TariqMehmood10".
Yes I know my user name is   TariqMehmood10 but this account cant login i made new account shadz1 for forum chat to discuss with you 
 
Shadab Tariq #: TariqMehmood10

That user account does not exist (see below), and please don't write in ALLCAPS. It is considered "shouting" and it's rude.

Pay attention to what has been stated about multiple accounts (which is not allowed). Your account is "shadz1", not "TariqMehmood10".


 
Shadab Tariq #:
YES I KNOW MY USER NAME IS TariqMehmood10 but this account cant login i made new account shadz1 for forum chat to discuss with you 

Your shadz1 forum account exists from July this year, and it is validated account (validated seller). So, you created this shadz1 account in July and validated it.
As to your second/first forum account (TariqMehmood10) so I did not find it anywhere:

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