Deleted Account Email Change Required

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Hello MQL5,

I am having a serious issue where I can’t change my email for my current company MQL5 profile as it's the same one as my old personal deleted MQL5 account. "Email already in use".

I deleted my old personal account for a reason, so I could update this MQL5 accounts email to THIS email and run my company from here instead. I cannot change the email of the deleted account, I need someone to help me please.

I tried to start a live chat, but it keeps coming up glitched as per the attached photo.

Can you please update my MQL5 email. This is my new company email, and I can’t access my old (now deleted) personal MQL5 account to change that email. I thought deleting it would be fine to use the email in another account.

Keep in mind, I have been trying to service desk for days now, but its glitched and stuck in a permanent cycle of "Start a new chat" when I keep clicking it. So annoying, no support elsewhere whatsoever. Someone please help!

Kind regards,
Jacob Holmes,
 
Jacob David Holmes: , I need someone to help me please.
This is a user's forum. There is nothing we can do. Contact the service desk.
 
Jacob David Holmes: Keep in mind, I have been trying to service desk for days now, but its glitched and stuck in a permanent cycle of "Start a new chat" when I keep clicking it. So annoying, no support elsewhere whatsoever.

If it seems "glitchy" while logged on, trying logging out and contacting the Service Desk without being logged on, and then explain the details, including your username — Contacts and requests

Contact Us
Contact Us
  • www.mql5.com
Send your messages and see the history of your requests to the mql5.com support team even if you are not registered on the website.
 
You can also try to open the chat bot from another browser or from a private window in your browser.
 
William Roeder #:
This is a user's forum. There is nothing we can do. Contact the service desk.

You evidently didn't read my post and didn't look at the attached photo. The service desk live chat is GLITCHED and stuck in a permanent cycle. I click the start a new chat button and it spits out the same words over and over again. I click it again, does the cycle again. It's completely broken, as I explained.

 
Alexey Petrov #:
You can also try to open the chat bot from another browser or from a private window in your browser.

Trying this now. Seems to work. I hope MQL5 understand and solve this issue.

 
Jacob David Holmes #:

Trying this now. Seems to work. I hope MQL5 understand and solve this issue.

This has happened to me in past many times, but every time it was after a browser update or windows update. They way i have fixed it every time was deleting all browser history, including cookies from this site.

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