User Ratings Not Increasing - Market Hours - General

Eleni Anna Branou 2023.11.22 09:59 #1

Only the Service Desk can check that, so please contact them.

Abhimanyu Hans 2023.11.22 10:00 #2

Eleni Anna Branou #:
Only the Service Desk can check that, so please contact them.

Unable to open new ticket, nothing happens when I click on "New request"

Eleni Anna Branou 2023.11.22 10:01 #3

Abhimanyu Hans #:

Unable to open new ticket, nothing happens when I click on "New request"

Try to pass the chat bot and open a ticket, there is no other way, here is the user's forum and we can't help you with your issue.

Abhimanyu Hans 2023.11.22 10:04 #4

Eleni Anna Branou #:

Try to pass the chat bot and open a ticket, there is no other way, here is the user's forum and we can't help you with your issue.

Yeah I know about the chat bot, but currently that "New Request" button, which activates the chat bot is not doing anything so that's why I am writing this in forum, so that I can mention this issue. It would be really great if you can guys can help to pass the issue or provide some official email address, so that I can contact them.

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Eleni Anna Branou 2023.11.22 10:11 #5

Abhimanyu Hans #:

Yeah I know about the chat bot, but currently that "New Request" button, which activates the chat bot is not doing anything so that's why I am writing this in forum, so that I can mention this issue. It would be really great if you can guys can help to pass the issue or provide some official email address, so that I can contact them.

Try to logout and re-login into your MQL5 account here in MQL5.com.

Also clear your browser cookies in case something is stuck, try restarting your computer too.

There is no contact email I am afraid and 'we' guys are simple users like you that we don't have any power over personal MQL5 account issues.

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Abhimanyu Hans 2023.11.22 10:14 #6

Eleni Anna Branou #:

Try to logout and re-login into your MQL5 account here in MQL5.com.

Also clear your browser cookies in case something is stuck, try restarting your computer too.

There is no contact email I am afraid and 'we' guys are simple users like you that we don't have any power over personal MQL5 account issues.

Okay, I will do these few things which you suggested, if the same problem persists, will let you know here.

Abhimanyu Hans 2023.11.22 10:20 #7

Actually what is happening over here is, when I am trying to do that from my mobile, its working and when I am trying to do that from my PC, nothing happens, I have also cleared cookies as well, I think I will try to delete the browser and re-install again and check after that. Will let you know what happens.

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Abhimanyu Hans 2023.11.22 10:25 #8

Its working now, so the solution was to un-install the browser and re-install again. Thanks for those suggestions, lead me to the solution.

Fernando Carreiro 2023.11.22 10:27 #9

Abhimanyu Hans #: Actually what is happening over here is, when I am trying to do that from my mobile, its working and when I am trying to do that from my PC, nothing happens, I have also cleared cookies as well, I think I will try to delete the browser and re-install again and check after that. Will let you know what happens.

Are you perhaps running a pop-up blocker on your desktop browser? If so, whitelist this website or use a different browser.

Abhimanyu Hans 2023.11.22 10:32 #10

Fernando Carreiro #:

Are you perhaps running a pop-up blocker on your desktop browser? If so, whitelist this website or use a different browser.

Actually yeah, I was using ad-blocker, I will do that, many thanks.