How to request refund for mistakenly purchased EA

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Hello please

After I made one purchase by mistake of the expert advisor, I want to ask for refund but the problem that it's activate in account mql5, but I don't use it

Any solution to remove the activation of the ea?

Please waiting your answer
 

You need to contact the Service Desk.

NOTE-1: The Forum is mainly for users to:

(i) exchange ideas

(ii) discuss trading strategies, market trends, MetaTrader features and coding tips

(iii) share views on other trading-related and market-related topics.


NOTE-2: We’re all regular users, so we don’t have direct access to the Service Desk or their response timelines.

NOTE-3: don't write in ALLCAPS. It is considered "shouting" and rude. 

 
How can I contact them? And when the time days they work? 
 
Gaming MedoTV #:
How can I contact them? And when the time days they work? 

Try to look in your MQL5 Profile (there is a menu on left-hand side).

 
If you see terms, to get refund of program you bought from mistake, you can get refund but a product bought by mistake should not be activated. If it's also activated by mistake, so it's non refundable. This is what the terms say.
 
Thank you for. Your helps

I will contact the service desk and see what they will say to me
 

If you have activated and installed your purchase, you can't get an automatic refund.

You may contact the Service Desk about it.

 
I edited multiple posts, to remove ALLCAPS, improve readability, and provided a meaningful topic title.
 
After you activate the indi/EA it's game over, the only way to refund is if you cancel the purchase BEFORE activating
 
Refunds are not allowed after activation.
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