Purchased EA removed from MQL5

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Hi, I purchased an EA and after only using 1 activation it has been removed from mql5, what happens to my activations? Is there a refund policy for things like this?
 
Traderforex863:
Hi, I purchased an EA and after only using 1 activation it has been removed from mql5, what happens to my activations? Is there a refund policy for things like this?

1. You can use all activations as expected. Once purchased you can install and use the EA as long as you have activations left.

2. A seller can remove (hide) his product from the market which just means that it's no longer for sale.

3. Metaquotes only remove a market product if it's against the market rules (fraudulent, etc.). I doubt this was here the case.

 

Where can I see my purchases? 
https://www.mql5.com/en/forum/9950/page70#comment_2564931  

How to Install an Earlier Purchased Application
https://www.metatrader5.com/en/terminal/help/market/market_buy

How to Start with Metatrader 5
How to Start with Metatrader 5
  • 2016.06.10
  • www.mql5.com
I decided to create this thread to help to myself and to the others to start with Metatrader 5...
 
Daniel Stein:

1. You can use all activations as expected. Once purchased you can install and use the EA as long as you have activations left.

2. A seller can remove (hide) his product from the market which just means that it's no longer for sale.

3. Metaquotes only remove a market product if it's against the market rules (fraudulent, etc.). I doubt this was here the case.

Thank you.
 
Sergey Golubev:

Where can I see my purchases? 
https://www.mql5.com/en/forum/9950/page70#comment_2564931  

How to Install an Earlier Purchased Application
https://www.metatrader5.com/en/terminal/help/market/market_buy

Thanks.
 

How to get refund from MQL5 PURCHASE 

 
ALEX MACKENZIE #:

How to get refund from MQL5 PURCHASE 

You can cancel your purchase and get an automatic refund to your MQL5 account (within 7 days from your purchase), 
if you haven't activated and installed it.

NOTE: once the indicator/EA is activated - refunds are no longer possible. If you wish to request a refund, it must be done prior to activating the product. Thanks for your understanding.  
 
ALEX MACKENZIE #:

How to get refund from MQL5 PURCHASE 

This is the summary post about it: 
How to contact with the MT4 Service Desk; How can I request refund for an indicator I bought?
How to contact with the MT4 Service Desk; How can I request refund for an indicator I bought?
  • 2017.03.03
  • www.mql5.com
I want to request refund for an indicator i bought. It's your mistake to think that you can get a refund when it isn't profitable. =4) { print(__function__+"("+string(__line__)+")"+": error "+string(getlasterror())+"
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