About refund

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hello, i made a purchase of <Deleted> EA but i bought the MT4 version, i did not activate it and immediately  cancelled it. I want a refund of the my $125. thanks!
 

Do not refer to any product/signal or a seller by name in the forum.

 i did not activate it and immediately  cancelled it

As far as I know you should get a refund automatically, but we forum members can do nothing.

 
Yes, if it is within 7 days since you bought it, and the money will come to your mql5 forum account/profile.
 
Hi I deposited money into my mql5 account buy mistake so I want a refund it's a sum of 40usd 
 
Stalion Ncube:
Hi I deposited money into my mql5 account buy mistake so I want a refund it's a sum of 40usd 
Write to the service desk asking them for advice (look at the "Contacts and requests" link at the bottom of this page).
 
Sergey Golubev:
Yes, if it is within 7 days since you bought it, and the money will come to your mql5 forum account/profile.

thanks! it would be better if they refund my money back to my debit card.

 
hello, i made a purchase of <Deleted> EA but i bought the MT5 version, i did not activate it and immediately  cancelled it. I want a refund of the my $35. thanks!
 
Mashhur Sultanov #:
hello, i made a purchase of <Deleted> EA but i bought the MT5 version, i did not activate it and immediately  cancelled it. I want a refund of the my $35. thanks!

It is what I know -

Forum on trading, automated trading systems and testing trading strategies

Refund Issue

Sergey Golubev, 2021.03.24 06:27

If you cancel the purchase within 7 days without having activated it so you will get automatic refund.

Forum on trading, automated trading systems and testing trading strategies

i want to cancel a none active purchase

Eleni Anna Branou, 2020.10.23 09:37

I've just been informed that a  cancellation is only available for: non-rent purchases made within 7 days and having 0 used activations.
If does not work so contact the Service Desk as we can not help you here.
 
Sergey Golubev #:

It is what I know -


If does not work so contact the Service Desk as we can not help you here.
What about fees? Seller Price: $599. Paypal takes $712😰
Question: When I cancel, I get full $712 or only $599? Hope you can help me. Thanks alot.
 

The difference is the VAT that you are charged, being an EU citizen.

If you cancel within 7 days, without having activated and installed your purchase, you will take a refund of the entire amount in your MQL5 account.

 
Eleni Anna Branou #:

The difference is the VAT that you are charged, being an EU citizen.

If you cancel within 7 days, without having activated and installed your purchase, you will take a refund of the entire amount in your MQL5 account.

Thanks. This was my real question. So I back the full $712 (price inkl VAT), right?
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