MetaTester 5 Agents Manager Missing Tab

[Jp31]

Hello, is anyone also experienced some missing tabs in the manager? There is no mql5 cloud network and scheduler tab

[Cian Murphy]

Jp31:
Hello, is anyone also experienced some missing tabs in the manager? There is no mql5 cloud network and scheduler tab

Hi, yes I'm also missing these tabs and cannot schedule the CPU hours.

Can anyone help please?

[Leigh Jepson]

I'm the same.  I have three machines:

- My desktop that runs during office hours
- HP DL360 gen9 - 24/7 Windows VM with 16 cpu cores assigned
- HP DL380 gen8 - 24/7 Windows VM with 16 cpu cores assigned

My desktop machine is still showing the relevant tabs and has the agents showing on mql5 - the servers have the tabs missing and aren't showing in mql5 (all showing as running but disconnected from the cloud).

[victor59hk]

My Physical PC (Win11) can show the tab

2 VM (Win10, Win11) missing those tab, and show disconnected

[Shalem Loritsch]

victor59hk #:

My Physical PC (Win11) can show the tab

2 VM (Win10, Win11) missing those tab, and show disconnected

Leigh Jepson #:

I'm the same.  I have three machines:

- My desktop that runs during office hours
- HP DL360 gen9 - 24/7 Windows VM with 16 cpu cores assigned
- HP DL380 gen8 - 24/7 Windows VM with 16 cpu cores assigned

My desktop machine is still showing the relevant tabs and has the agents showing on mql5 - the servers have the tabs missing and aren't showing in mql5 (all showing as running but disconnected from the cloud).

Using a Virtual Machine to provide agents to the MQL5 Cloud Network is prohibited.  See: Restrictions of Participation on MQL5 Cloud Network

[Anthony Graham Wynne]

Hi, 

Did anyone solve this problem, I have just set up my desktop to provide Agents and I have the same issue. The Agents manager is missing tabs shown in the instructions and the agents show as disconnected. 

Cheers,

Ant

[Anthony Graham Wynne]

Anthony Graham Wynne #:

Hi, 

Did anyone solve this problem, I have just set up my desktop to provide Agents and I have the same issue. The Agents manager is missing tabs shown in the instructions and the agents show as disconnected. 

Cheers,

Ant

I made a small bit of progress on this. I have a laptop with exactly the same install of MT5 on it. The tabs appear in the Agents manager on that machine but not on my desktop that I want to run the agents on. So, I figured it must be something to do with the windows set up differnece on the two machines. On the desktop I turned off the Virtual Machine feature in the add remove features to Windows section, rebooted and it now connects to the cloud and I no longer get the Cloud servers turned off journal message. However the Agents manager is still missing the tabs and the agents are still disconnected. But one thing sorted. I guess I now have to work through all the differneces between the two machines to find out why they work on one but not the other. 

[Anthony Graham Wynne]

Anthony Graham Wynne #:

I made a small bit of progress on this. I have a laptop with exactly the same install of MT5 on it. The tabs appear in the Agents manager on that machine but not on my desktop that I want to run the agents on. So, I figured it must be something to do with the windows set up difference on the two machines. On the desktop I turned off the Virtual Machine feature in the add remove features to Windows section, rebooted and it now connects to the cloud and I no longer get the Cloud servers turned off journal message. However the Agents manager is still missing the tabs and the agents are still disconnected. But one thing sorted. I guess I now have to work through all the differences between the two machines to find out why they work on one but not the other. 

Found the real source issue in the end. My CPU cannot use AVX and AVX2 instructions. Thanks to this thread https://www.mql5.com/en/forum/433944#comment_54709028 for the clues.

[victor59hk]

I transition to i3 1115g4 confirm in Windows11 mql5 cloud can run (with tab showing, mql5 statistics page can show new entry)

using same spec installed with Proxmox, clone above image to VM (CPU Type: Host / x86-64-v3 ,  Display (Default, SPICE, VirtIO-GPU)

none of the combination work (tab become missing)

Since "HKCU\Software\MetaQuotes Software", will update VideoAdapters registy

Personally I guest if I can passthough iGPU to VM, it may work (quick try fail, device manager, iGPU show error 43)

p.s. may be later I will try clone back to same Physical PC and test result with (Microsoft Basic Display and Intel Driver)

[Fernando Carreiro]

@victor59hk #:

I transition to i3 1115g4 confirm in Windows11 mql5 cloud can run (with tab showing, mql5 statistics page can show new entry)

using same spec installed with Proxmox, clone above image to VM (CPU Type: Host / x86-64-v3 ,  Display (Default, SPICE, VirtIO-GPU)

none of the combination work (tab become missing)

Since "HKCU\Software\MetaQuotes Software", will update VideoAdapters registy

Personally I guest if I can passthough iGPU to VM, it may work (quick try fail, device manager, iGPU show error 43)

p.s. may be later I will try clone back to same Physical PC and test result with (Microsoft Basic Display and Intel Driver)

Currently, MetaTester no longer allows the use of virtual environments to be used to offer MQL5 Cloud services. You must use a physical computer that supports AVX and above to offer MQL5 Cloud sharing.

[tjokas09]

I'm surprised that no one had found the solution yet...

My Solution:

 - Reinstalled a clean version of Windows (I don't think this helped)

 - Going into Bios, Advanced Intel chipset options (or anything in equivalent), ENABLE "INTEL AES-NI" or anything in equivalent.

(Apparently this is Acer problem [for my case a "predator" desktop], it's not on by default. INTEL AES-NI is for "Advanced Encryption" therefore this should be the root cause)

Again, for now it seems like AVX devices are still supported by older versions, and the current versions will not launch on AVX only devices, so the AVX and AVX2 theory is incorrect!