Make sure you've done everything as described here:
How to Subscribe to MT4/MT5 Signal
Thanks Eleni but I've already done this already (apart from signing up to MQL5 VPS as I'm using different VPS) but it still doesn't show open positions on MQL5

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Hello all,
I subscribed to a signal but it had open positions. I cannot see these open positions on MQL5 and it says:
"Enable copy trading in the MetaTrader platform to see full signal data."The "AutoTrading" option is selected on MT4 and trades are being copied. I'm not sure what else needs to be done?