What is the Contact Support email, instead of contact using bot? - page 2
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HI @everyone.
I have an issue with the financial service.
I just want to buy an EA. The funds are withdrawed from my prepaid card, but the purchase wasn't made. I can't do any transaction anymore.
Can someone help me or send me the support-service email adress please?
THANK YOU
at bottom of every page on this website is a link "Contacts and Requests".
at bottom of every page on this website is a link "Contacts and Requests".
YES I SEE. BUT there is no email adresse or phone number.
where can i get it ?
YES I SEE. BUT there is no email adresse or phone number.
where can i get it ?
email or phone number does not exist.
You should use the standard procedure here to contact -
Forum on trading, automated trading systems and testing trading strategies
Subcribe green button is missing!
Sergey Golubev, 2025.04.28 14:39
read this thread about how to contact: How get in touch to Service Desk about technical problem?or this post #5 as example and my experience on post #8 (I spent less than 1 min for that).
Yes, prepaid cards are accepted (at least mine is).
Try topping up your MQL5 Community wallet first, and carry out the purchase and installation from within the MetaTrader instead of the website.
Remember also, that depending on your location, VAT will also be charged.
For other financial related issues, please contact the Service Desk — https://www.mql5.com/en/contact
Hello,
There is only virtual assisstant option. I can't find an email address or an online form in order to send my request. Is there a way for it?
Regards...
Hello,
There is only virtual assisstant option. I can't find an email address or an online form in order to send my request. Is there a way for it?
Regards...
How can I get in touch via email with a human member in Metatrader official support team?
Hello,
There is only virtual assisstant option. I can't find an email address or an online form in order to send my request. Is there a way for it?
Regards...
the bot works. there are buttons and if you are not patient, then, you will miss and not read the correct button to get further. This is clearly what has happened. Try again, after taking a chill pill.
There is no solution for that problem, you need to use a broker that has the same symbol as the signal provider.
You can use the 'Move subscription' option in your signal subscription settings, to move it to another account or you can cancel your subscription within 24 hours and get an automatic refund.
https://www.mql5.com/en/signals/subscriptions
Hi support,
I have a problem loading EA into the chart after I upgraded the version.
To resolve it, I was taught by the EA seller to delete the EA and reload the EA again.
I am redownloaded into the same terminal on VPS.
To my surprise after redownload the EA, the MQL message me license activated.
Please see attached for your reference.
Could you please advise me I am doing wrongly.
Many thanks in advance.