My market page doesn't display anything. and can not install Ea purchased

[Khundome Jinrat]

[Sergey Golubev]

It may be because of the following reason:

• you are using old build of MT4 (if yes so update your Metatrader);
• you are on old version of Windows;
• you do not have Internet Explorer installed on your computer;
• your broker blocked the Market in Metatrader;
• it may be more reasons.
  

[Khundome Jinrat]

Sergey Golubev #:

It may be because of the following reason:

• คุณกําลังใช้ MT4 แบบเก่า (ถ้าใช่ให้อัปเดต Metatrader ของคุณ);
• คุณใช้ Windows เวอร์ชันเก่า
• คุณไม่ได้ติดตั้ง Internet Explorer บนคอมพิวเตอร์ของคุณ
• โบรกเกอร์ของคุณบล็อกตลาดใน Metatrader;
• มันอาจจะมีเหตุผลมากขึ้น
  

-I'm sure I'm using the latest version because I just downloaded and installed it.

-I am using windows 11 and just updated.

-i use microsoft edge Can it be substituted?

-I inquired to the broker and was told it was not related to the broker.

[Sergey Golubev]

Khundome Jinrat #:

-I'm sure I'm using the latest version because I just downloaded and installed it.

-I am using windows 11 and just updated.

-i use microsoft edge Can it be substituted?

-I inquired to the broker and was told it was not related to the broker.

Which error number do you have in Metatrader journal?
If it is (get header failed [12150]) error with MT4 so it was already fixed - do the following:

Forum on trading, automated trading systems and testing trading strategies

MQL4 Market: failed to load products (get header failed [12150]) blank pages in markets

Alexey Petrov, 2023.03.13 13:07

The bug has been fixed. Restart your terminal and check the Market.

If your Market is still empty, do the following:

1. Close your MetaTrader 4 terminal
   
2. Go to C:\Users\{user name}\AppData\Roaming\MetaQuotes\Terminal\Community
3. Delete mql4.market.en.dat
4. Open MetaTrader 4 terminal
5. Go to Market tab and wait 5-10 seconds until the new database is downloaded

[Khundome Jinrat]

Sergey Golubev #:

Which error number do you have in Metatrader journal?
If it is (get header failed [12150]) error with MT4 so it was already fixed - do the following:

I tried it and it's still the same.

[Khundome Jinrat]

Sergey Golubev #:

Which error number do you have in Metatrader journal?
If it is (get header failed [12150]) error with MT4 so it was already fixed - do the following:

Now I can solve it, thank you very much.

[Fernando Carreiro]

Khundome Jinrat #: Now I can solve it, thank you very much.

You were requested to show the Journal log to see what error is shown. Please show your Journal log ...

[Olayemi Sulaiman]

I wonder why the service desk is so nonresponsive even beyond the stipulated hours given to respond to a customer's complaint 😡. Something needs to be done to the customer support as they seem not to be up to the task anymore. I can't imagine having an issue for over 3 months and they cannot provide a resolution but chose to close my ticket prematurely.

I have been getting this error message since January each time i tried to download or install any indicator on MQL5 into my mt4 platform

[Olayemi Sulaiman]

Khundome Jinrat #:

Now I can solve it, thank you very much.

How did you solve it ?

[Olayemi Sulaiman]

Sergey Golubev #:

Which error number do you have in Metatrader journal?
If it is (get header failed [12150]) error with MT4 so it was already fixed - do the following:

I was getting error [403] since 3 months ago. Now that I followed your advice see the new error message (send request failed [12002]) I'm getting on the journal 

[Sergey Golubev]

Olayemi Sulaiman #:

I was getting error [403] since 3 months ago. Now that I followed your advice see the new error message (send request failed [12002]) I'm getting on the journal 

Are you using some external VPS?
read this post #5 about this "send request failed [12002]" error.