Phone Number Verification
- I can not receive the MQL5 account verification code on my mobile phone please help
- When I withdraw money I am not receiving a verification code
- Why am I unable to receive SMS code for Phone Number Verification
Hi, Ameli.
OTPs are valid for a limited period and can only be used once. maybe you enter an invalid OTP, which can lead to a failed transaction or the need to request a new OTP.
Have a tried to contact service desk MQL5?
Such issues have to do with the inability of some phone providers to receive international SMS messages.
Contact your phone provider about it.
I have same problem (not receiving the OTP SMS)
what is wrong Eleni
it is normal to see errors even in mql5.com site, I opened a ticket with service desk and they will help
Please check the following:
- Ensure network coverage is strong
- Ensure the mobile number/s are not in roaming (in that case delivery is not guaranteed).
- Ensure unwanted SMSs are removed so that phone memory is not full.
- Restart the phone to refresh network (keep it off for 10 minutes to reset on the network) and then send a message to test.
- Check for any mobile applications or settings that may filter out SMS messages
You may swap sim to another phone, then you can send that number a message to test.
If you use an iPhone:
- Please check if 'Filter Unknown Senders' is not enabled in 'Settings' > 'Messages'.
- If the function 'Do Not Disturb' is active on an iPhone, you will not receive any notifications when the device is locked.
Swipe down on the right part of the screen and tap "Focusing". - Make sure that there is no third-party app present on the handset that could filter traffic.
I'm trying to get the verification code for two days to withdraw my funds. I have already used 6 attempts but only once I received the code and it was too late that's why it didn't work.
hi, i had the similar issue, its the service provider issue i your country usually.
You have to wait for 24 hours before the system will generate a code for you for either phone or telegram after 3 attempts of code generation.
Apply from the profile for a telegram code once you are ready and 24hr are passed without requesting a new OTP. Code will come via telegram smoothly.
Hope above will help.
hi, i had the similar issue, its the service provider issue i your country usually.
You have to wait for 24 hours before the system will generate a code for you for either phone or telegram after 3 attempts of code generation.
Apply from the profile for a telegram code once you are ready and 24hr are passed without requesting a new OTP. Code will come via telegram smoothly.
Hope above will help.

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