No trades as no symbol found

 
2022.08.29 10:36:39.585 '8256949': Signal - #133608623 buy 0.10 XAUUSD at 1727.890 skipped as no symbol found


This is what journal says. My broker is using symbol XAUUSD.i

How can I fix this? Thanks!

 
So my other accounts that use XAUUSD+ or XAUUSDx will not work as well, right?
I have one account that has the same symbol, and it is a standard STP account. Is it that I can only trade with an STP account? 
If the signal provider can't fix it, can I request refund, and how? Thanks!
 
250523261:
2022.08.29 10:36:39.585 '8256949': Signal - #133608623 buy 0.10 XAUUSD at 1727.890 skipped as no symbol found


This is what journal says. My broker is using symbol XAUUSD.i

How can I fix this? Thanks!

It is related to the mapping.
read this summary post for details/explanation and this thread - 

"no symbol found" issue (or "forex symbols only issue") - read this small thread with the script to check:
https://www.mql5.com/en/forum/367553
Signal copying for 'XXXXXX' is prohibited" - I've subscribed for a signal and my log looks like this - error messages of every trade that it tries to sync
Signal copying for 'XXXXXX' is prohibited" - I've subscribed for a signal and my log looks like this - error messages of every trade that it tries to sync
  • 2018.11.27
  • www.mql5.com
Hi guys, i've subscribed for a signal and my log looks like this - error messages of every trade that it tries to sync. 316 signal '51002904': position usdjpy skipped as no symbol found. 316 signal '51002904': signal copying for 'xauusd' is prohibited
Reason: