How to get refund from non responsive ea seller
Good day, I have noticed that some of the EA seller after purchase they do not give any support to the end user, deeming that money spent for EA by user is pointless. I want to report a particular seller, how do I do so and what are the repercussions for Seller?
- How to get a refund
- How to get refund for indicator bought from MQL5.com which is not working and I have sent multiple requests to the seller to sort it out and yet no replies whatsoever?
- I bought one product in mql5 and I want to refund, my money back
If it is about refund - if you haven't activated your purchase so you can cancel the purchase and the fund will automatically come to your MQL5 forum account/profile.
And this cancellation is only available for non-rent purchases made within 7 days since the day of purchase.
In any other situation - please contact/inform the service desk using "Contacts and requests" link at the bottom of this page for example.
And this cancellation is only available for non-rent purchases made within 7 days since the day of purchase.
In any other situation - please contact/inform the service desk using "Contacts and requests" link at the bottom of this page for example.
Sergey Golubev #:
If it is about refund - if you haven't activated your purchase so you can cancel the purchase and the fund will automatically come to your MQL5 forum account/profile.
And this cancellation is only available for non-rent purchases made within 7 days since the day of purchase.
In any other situation - please contact/inform the service desk using "Contacts and requests" link at the bottom of this page for example.
What do you mean by extent of “Activated”? If I have attached the EA to my chart?If it is about refund - if you haven't activated your purchase so you can cancel the purchase and the fund will automatically come to your MQL5 forum account/profile.
And this cancellation is only available for non-rent purchases made within 7 days since the day of purchase.
In any other situation - please contact/inform the service desk using "Contacts and requests" link at the bottom of this page for example.
But then I would like to lay a formal complaint against seller so that other buyers do not fall to the same loss that I have experienced, because it’s not fair it’s like the market is not regulated to even a single bit, we can’t just loose money like that without accountability. I want the seller to be exposed …. I also saw that there is a complaint previously lodged against this seller
You may contact the Service Desk about it, we can't help you here.
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