Servicedesk. Complaints, suggestions. - page 24

[Ruslan Riazanov]

Tech support. I registered with mql in 2015. my email and phone number were registered there. Now the data of the old mail and phone are lost (I cannot use them) access to the account I have as I have not lost the password. but now I could not change the mail to the new and phone to the new as the change requires to enter the old mail and enter the code from the old phone access to which I do not have!!!!! What to do? It's a vicious circle((((

[Vladislav Andruschenko]

No text message when withdrawing funds

[Alexander Nechaev]

Hello,

I've noticed the following issue on the part of the seller,

In cases of cancellation of a purchase by the user, which may be due to errors in platform selection (bought for mt4 instead of mt5 or vice versa), do not update sales in the tab "statistics" of the product page, that is, the cancellation is not taken into account when displaying earnings from the product.

[Maksim Shishov]

Good afternoon!

Since February withdrawal from the account has been blocked.

I asked questions about the date of withdrawal, but I got no response.

Can you advise where to go?

[Inomjon Mamadaliev]

Hello.
I wrote to the service desk 2 days ago.
please help us solve the problem

Please consider application: #2600346

[Irek Gilmutdinov]

Good afternoon,

the mql5 payment system has existed virtually unchanged for the last ten years.

A few suggestions for improving the functionality:

1. Add filtering of records for a certain period of time month/quarter/year;

2. export filtered records to an external file;

3. fees paid by the participants to the service (for freelance/marketing) should be displayed as a separate line;

4. Possibility to generate invoices for payment transactions.

[VLADIMIR SHEVCHENKO]

Hello!

Very kindly consider application #2699305.

Thanks in advance!

[Enrique Enguix]

Hello good morning, I have recently been deprived of the updates and products of the *** for having banned the author of these products. I purchased the products through this platform, and I believe that I am entitled to receive updates and support for these products, since it was not even a year ago that I acquired some of them, and others not even a few weeks.I hope they put a solution for the developer ***. This situation is not acceptable for me, and for all users of this community. Since the products were purchased through this platform, those responsible for this situation are the mql5 platform.

[Nicolas Millot]

Hey MQL5 admins please unban this author we paid for products!

[Sergey Golubev]

Nicolas Millot:
Hey MQL5 admins please unban this author we paid for products!

MQL5 admins are located in the service desk.
For information.

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If you paid for the product, and the author/seller of this product was banned so you can still use this product with no problem at all.
Look at the Market Service Rules for more details.