Discussing conflicts between programmers and customers. A discussion of ambiguous situations between the programmer and the client, and a rating of the most conflicted programmer performers. - page 4
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Above have written quite correctly, the main problems arise in the mutual understanding between the customer and the contractor. And it is not surprising, in this field of trading, psychology, mathematics, programming, logic, rules and human factors it turns out that the way of looking at things, even the most basic, is very different for different people.
And there is nothing you can do about it. To bring the service to the point where there are no such problems is simply not realistic, if only because any system has flaws and there are always dissatisfied people. The main thing is to formulate goals correctly in order to determine which way the service should be improved. It should be noted that all the basic things have already been done perfectly. The service works, codes are written, arbiters can always intervene in a conflict situation. Everything is good.
I'll express some ideas not to sound unfounded.
For example.
1) Perhaps, we need to check the customers and executors on their awareness of the basic concepts of forex, service work. (In this direction were promoted, this article, and mandatory check that the customer all familiar with everything, and maybe do something like a test with 5 questions and answer options when ordering, to make sure whether people are really familiar with...).
2) The offer of a unilateral termination of the artist in favor of the customer has already been mentioned many times, it is also possible to optimize the checkbox for the customer - the complete acceptance of the work without the remaining steps.
3) An attempt to interest the client and the contractor in (quick solution of arising questions / more careful checking of the program and formulating of problems to be solved). So that the work is not completed and the customer goes on holiday for a month, and then when it is forgotten the customer shows a list of things that need to be corrected. Or just a long testing (well, the working program is received, there is no sense to hurry with the acceptance of the work, suddenly after six months some bug or other will appear). To solve this problem there is an interesting principle, like in chess, when after the player activates the timer. Maybe there is a sense of doing something similar? For example, the performer wrote an answer, attached the corrected code and activated the timer. If there is no answer within 24 hours, the work step automatically goes to the next level. If there is no answer for another 24 hours, the next level is activated. And so on until completion or cancellation with a refund.
In case of alternate answers of both parties with switching of timer with each new answer the work will steadily move to the successful completion.
About downgrading. Question Very difficult, when is it punished like this? For negative feedback after work? For arbitrage (with a 50/50 split pay, win or lose?) Many dilemmas arise, either for a good job can be a bad review (and it happens when, for example, blackmailed the customer to put a bad review, if not done a lot of free modifications). It is true what they wrote above, the customers rating is not important, and the programmer is a weak spot.
Either you lose arbitrage - you end up with no money and no rating...
Why 10 and not 50? Or 500?
Can you expand on that?
Why do you have such a question?
Can you expand on the thought?
Why do you have such a question?
It's elementary, I wanted to put it under 10. (on the application form).
p.s. How do you get into the most conflicted ranking, preferably 1st place? )
Do you think that telling your story and sharing your experiences is war?
To warn, and therefore arm people who have little experience in dealing with programmers, are you going to wage war with them?
So far, I have not seen any interest from customers. My story is long and is not over yet, I will wait for the final decision of the arbitration, and there is not much time to write, I will probably lay out in parts.
Any regulation that is passed, be it a law or just a rule on the forum, should be examined for abuse. I am not a programmer and do not know their work on this resource, I can assume, purely theoretically, this is the situation. I'm a programmer, have a great track record, naturally, as in my case, the client chooses a coryphaeus. Offers a job for $30. The contractor gets to work. But when a job for $50 comes along, the programmer decides that I'll take this one, too, and of course, the production time increases. Bam, $150 goes off! So, here it is, the magic button "Termination with Refund", our hero, prolific with all sorts of handicrafts, argues about it - thirty roubles, what the heck. And lo and behold, he is the happy owner of 150 quid.
Of course, many will be outraged, not a horse and cart and already charges, but we understand that we are all human, we all have instincts, and no one has canceled greed.
By this example, I did not want to offend anyone personally, and I am not talking about anyone in particular, I just wanted to show that a rash acceptance of this opportunity can lead to distortion, which, it is not clear to whom it will hurt more.
Explain to someone who understands. What good is arbitrage, what good is it if a customer can take a negative review for nothing and write it? Well, maybe they didn't kiss him and he's not happy. What good is a job if the customer, with or without a job, can write a negative review (for free) when he gets paid by WM? What to do with such reviews? Probably, arbitrage doesn't deal with such reviews, we don't know anything about them on WM or on a job - how long they will stick around, are there any requirements for their removal? What good is a job or arbitrage if topics shaming programmers still exist on the forum? What good are all these profile gimmicks if the geeks, flooders and trolls are still rampant? So much tinsel, why not hire a moderator with an adequate education for the job?
About downgrading. Question Very difficult, when to punish like this? For negative feedback after work? For arbitrage (with a 50/50 split pay, win or lose?) Many dilemmas arise, either for good work can be a bad review (and this happens when, for example, blackmailed the customer to put a bad review, if not done a lot of free modifications). It was rightly written above, the customers do not care about rating, and the programmer is a weak spot.
Either you lose the arbitration and end up with no money and no rating...
Explain to someone who understands. What good is arbitrage, what good is it if the customer can take it for nothing and write a negative review?