Loss access to MQL5

Novita Rompis  

Hello good peole,

I need help to get access to my MQL account with user (gaes7).

At that time I activated account protection using Two-step authorization with a confirmation code in MetaQuotesID, but my device was reset and I had to reinstall MT4 so I couldn't get the MetaQuoteID authorization code again.

Can you guys help me how to get access to my account again?

Sergey Golubev  

Forum user gaes7 ?
gaes7 is his username.
You are validated seller, and he is validated seller, means - you are two persons.

So, this user ( gaes7 ) can go to this mql5 forum https://www.mql5.com/en/forum with his desktop computer
and login with his login ( gaes7 ) and his password, and he can change his settings here https://www.mql5.com/en/users/gaes7/security

His profile is https://www.mql5.com/en/users/gaes7

MQL5 forum
MQL5 forum
  • www.mql5.com
MQL5: Forum on automated trading systems and strategy testing
Novita Rompis  
Sergey Golubev #:

Forum user gaes7 ?
gaes7 is his username.
You are validated seller, and he is validated seller, means - you are two persons.

So, this user ( gaes7 ) can go to this mql5 forum https://www.mql5.com/en/forum with his desktop computer
and login with his login ( gaes7 ) and his password, and he can change his settings here https://www.mql5.com/en/users/gaes7/security

His profile is https://www.mql5.com/en/users/gaes7

No, i use my friend's account to ask in this Forum and now i still can't login with my Account gaes7.

Sergey Golubev  
Novita Rompis #:

No, i use my friend's account to ask in this Forum and now i still can't login with my Account gaes7.

Open your desktop computer (not your mobile device) and mql5 forum on it, and login as gaes7
If you forgot your password (if gaes7 forgot his password) so use the following link to recover your password:

Forum on trading, automated trading systems and testing trading strategies

i can't login with my google account because mt4 pc terminal not have google login options

Sergey Golubev, 2020.08.05 21:49

If you forgot your password, or you registered using google or facebook so use the following link to get new password for example:
https://www.mql5.com/en/auth_forgotten

If you are the seller so you should use desktop computer instead of "mobile device" to post on the forum and for some other cases.
Because many people are using mobile devices just to check the trades which their EA is making on MQL5 VPS or on home desktop computer for example.
Novita Rompis  
Sergey Golubev #:

Open your desktop computer (not your mobile device) and mql5 forum on it, and login as gaes7
If you forgot your password (if gaes7 forgot his password) so use the following link to recover your password:


If you are the seller so you should use desktop computer instead of "mobile device" to post on the forum and for some other cases.
Because many people are using mobile devices just to check the trades which their EA is making on MQL5 VPS or on home desktop computer for example.

Thanks for your advice but sorry, back to my first question, i can't login to my Account gaes7 because i used  Two-step authorization with a confirmation code in MetaQuotesID. My device was reset and i reinstall MT4 but MetaQuoteID is different from before, so i can't get confirmation code when i login from my desktop.

Files:
Sergey Golubev  
Novita Rompis #:

Thanks for your advice but sorry, back to my first question, i can't login to my Account gaes7 because i used  Two-step authorization with a confirmation code in MetaQuotesID. My device was reset and i reinstall MT4 but MetaQuoteID is different from before, so i can't get confirmation code when i login from my desktop.

I am not using mobile device for mql5, and I am not using "Binding to IP address" settings on the forum profile (because I do not want to complicate this usual login process to my forum profile using 3 locations with 3 different computers with dynamic IPs).
So, I do not know how to fix your situation.

I hope that the other users (who are having the experience with this situation) may help with it.

Alexey Petrov  
Novita Rompis:

Hello good peole,

I need help to get access to my MQL account with user (gaes7).

At that time I activated account protection using Two-step authorization with a confirmation code in MetaQuotesID, but my device was reset and I had to reinstall MT4 so I couldn't get the MetaQuoteID authorization code again.

Can you guys help me how to get access to my account again?

Hello,

Please contact Service Desk https://www.mql5.com/en/users/ncr08/servicedesk

Alexey Petrov  
Novita Rompis #:

I have tried it earlier but I was only directed to the chat bot and could not explain my problem to Service Desk

Choose Account \ Ask a question, then describe your problem and it will create a ticket for you.

Novita Rompis  
Alexey Petrov #:

Choose Account \ Ask a question, then describe your problem and it will create a ticket for you.

Okay thanks i'll try

Reason: