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trade signal copied into wrong Account?

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Do you know that MQL5 has event handling?
Domenic Carnevale
350
Domenic Carnevale 2014.11.15 02:47 

Can anyone help me! 

I accidentely subscribed to a Copy Signal using my wrong account (i have several Metadtrader accounts)

Is there a way i can transfer my signal onto my other account?   OR do i have to cancel the subscription and subscribe again ?

Stuart Browne
5794
Stuart Browne 2014.11.15 04:58  
domster:

Can anyone help me! 

I accidentely subscribed to a Copy Signal using my wrong account (i have several Metadtrader accounts)

Is there a way i can transfer my signal onto my other account?   OR do i have to cancel the subscription and subscribe again ?

Hi

You can try contacting the Service Desk but you usually have to unsubscribe and re-subscribe on the correct account
Domenic Carnevale
350
Domenic Carnevale 2014.11.15 05:55  
Filter:
Hi
Filter:
Hi

You can try contacting the Service Desk but you usually have to unsubscribe and re-subscribe on the correct account

Hi thanks for responding,

 So if i unsubscribe and then subscribe again, will i be charged the monthly subscription fee twice?

 


You can try contacting the Service Desk but you usually have to unsubscribe and re-subscribe on the correct account
Stuart Browne
5794
Stuart Browne 2014.11.15 06:19  
domster:
Yes I believe you will. That's why it's probably best to try the service desk first, they "may" be able to help you change it without incurring the double subscription fee
Domenic Carnevale
350
Domenic Carnevale 2014.11.17 22:17  
Filter:
Yes I believe you will. That's why it's probably best to try the service desk first, they "may" be able to help you change it without incurring the double subscription fee
I contacted service desk two days ago, yet I haven't heard anything from them, I need someone to attend to this matter urgenly as I have open trades from the subscription that had lapsed and now I can't re subscribe? Is there a number I can call to talk to someone about fixing this problem?
Stuart Browne
5794
Stuart Browne 2014.11.18 00:34  
domster:
I contacted service desk two days ago, yet I haven't heard anything from them, I need someone to attend to this matter urgenly as I have open trades from the subscription that had lapsed and now I can't re subscribe? Is there a number I can call to talk to someone about fixing this problem?

Unfortunately, the service desk are the only ones who can help with this situation. We moderators are just unpaid volunteers that don't have access to those sort of admin functions. You can either try sending another message to them or there are contact phone numbers for the Metaquotes company on this page, though I'm not sure if they'll be able to help you with this type of request: http://www.metaquotes.net/en/company/contacts

Contacts MetaQuotes Software Corp. / MetaQuotes Software Corp.
  • www.metaquotes.net
If you have any questions about our company or products, please use the below information to contact us. You are also welcome to visit any of our representative offices.
Yiannis Michaelides
97
Yiannis Michaelides 2014.11.18 07:46  
domster:

Can anyone help me! 

I accidentely subscribed to a Copy Signal using my wrong account (i have several Metadtrader accounts)

Is there a way i can transfer my signal onto my other account?   OR do i have to cancel the subscription and subscribe again ?

First you need to unsubscribe asap.  You should only pay for 1 week, not the whole month. Then you need to subscribe from the correct account.
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