VPS Payment Issue: I am unable to make a payment since 7.8.20 - page 4

 
Eleni Anna Branou #:

Login where?

Post a screenshot of what you see please.

Your MQL5 account login is: x.bullman

The balance says it's 39. But I can't rent a vps

Files:
ee55.png  46 kb
 
Victor Sydney Emongo Victor Sydney Emongo #:

The balance says it's 39. But I can't rent a vps

I've tried to restart my terminal and now the balnce has gone back to zero.

 
Victor Sydney Emongo Victor Sydney Emongo #:

The balance says it's 39. But I can't rent a vps

What MQL5 VPS subscription are you trying to rent?

Check that you have the necessary funds unlocked and available in your MQL5 account.

https://www.mql5.com/en/users/x.bullman/accounting

 
Eleni Anna Branou #:

What MQL5 VPS subscription are you trying to rent?

Check that you have the necessary funds unlocked and available in your MQL5 account.

https://www.mql5.com/en/users/x.bullman/acci

Eleni Anna Branou #:

What MQL5 VPS subscription are you trying to rent?

Check that you have the necessary funds unlocked and available in your MQL5 account.

https://www.mql5.com/en/users/x.bullman/accounting

I deposited $ 39 three days ago and left the money in my mql5 account. Today my mql5 account was reading zero but when I log in to meta trader the balance says $ 39. Right now, after logging out and logging in my mql5 account in meta trader it says zero, yet I haven't purchased anything. I'm trying to pay for the three months subscription.

 
Eleni Anna Branou #:

What MQL5 VPS subscription are you trying to rent?

Check that you have the necessary funds unlocked and available in your MQL5 account.

https://www.mql5.com/en/users/x.bullman/accounting

The transaction has also disappeared from the history.

 
Eleni Anna Branou #:

What MQL5 VPS subscription are you trying to rent?

Check that you have the necessary funds unlocked and available in your MQL5 account.

https://www.mql5.com/en/users/x.bullman/accounting

What could be the issue?

Files:
NEW.png  148 kb
 
Victor Sydney Emongo Victor Sydney Emongo #:

What could be the issue?

Do you see your MQL5 account balance in the upper right corner?

It writes 0.00 USD, so you either have no money available or you haven't logged into your MQL5 account in MT5 >> Tools >> Options >> Community with your x.bullman login.

 
Eleni Anna Branou #:

Do you see your MQL5 account balance in the upper right corner?

It writes 0.00 USD, so you either have no money available or you haven't logged into your MQL5 account in MT5 >> Tools >> Options >> Community with your x.bullman login.

I have . The main issue is that the balance reflects $ 39 but when I try paying for vps subscription it's returning an error message.

Files:
ee55.png  46 kb
 
Victor Sydney Emongo Victor Sydney Emongo #:

I have . The main issue is that the balance reflects $ 39 but when I try paying for vps subscription it's returning an error message.

If you see here that you have $39 available, the something has stuck and you need to contact the Service Desk about it.

https://www.mql5.com/en/users/x.bullman/accounting

Do you see a red message on top of your profile page saying: Financial operations are limited?

https://www.mql5.com/en/users/x.bullman

 
Eleni Anna Branou #:

If you see here that you have $39 available, the something has stuck and you need to contact the Service Desk about it.

https://www.mql5.com/en/users/x.bullman/accounting

Do you see a red message on top of your profile page saying: Financial operations are limited?

https://www.mql5.com/en/users/x.bullman

No there is no red dot. Let me contact Service Desk. Thank you.

Reason: