I have been locked out from logging in or accessing the MQL5 web - page 2

[Sergey Golubev]

valloned:
I am able to log in and access my mql5 account from my iPhone’s “cellular connection” (if my iPhone is using my home’s WiFi network, I get the same “403 - access denied” message) so the issue isn’t with my user ID / login - it can only be related to my IP address.

Who (and “how”) do I get help with this?  Is there an email address associated with this type of technical access issue?

Thanks again for your help - I didn’t think I’d be spending all this time trying to get my access back - I’ve spent some $$ on mql5 and never had a problem and now I am not even sure “how” to get assistance...?

If you can access this mql5 forum from one IP address and can not access from an other IP addess so - it is IP autoban.

In your home - switch your modem/router OFF (and switch your computer to be OFF) ... everything should be off (modem/router and computer) ... wait for some time (5 or 10 minutes).
After that - switch modem/router and computer to be on.

If it does not work so you are on static IP address, and it may be r elated to your internet provider (ask your internet provider to change IP address for you).

[valloned]

Sergey Golubev:

If you can access this mql5 forum from one IP address and can not access from an other IP addess so - it is IP autoban.

In your home - switch your modem/router OFF (and switch your computer to be OFF) ... everything should be off (modem/router and computer) ... wait for some time (5 or 10 minutes).
After that - switch modem/router and computer to be on.

If it does not work so you are on static IP address, and it may be r elated to your internet provider (ask your internet provider to change IP address for you).

PLEASE PLEASE Help me !!   I can’t get back in - I’m a good customer who has a signal-provider subscription- and I am unable to communicate now with signal-provider (especially on a day as volatile as this - this could be costing me $$) 

I did not intentionally do anything to create a problem - but it appears obvious that I am under an IP Autoban. - I have done everything I can to clear this up - I have contacted my internet provider and changed my IP address (multiple times now) - I have reset my modem, cleared my cache, cookies and everything else I can think of (multiple times) - PLEASE PLEASE- how can I get HELP??

[Sergey Golubev]

valloned:
PLEASE PLEASE Help me !!   I can’t get back in - I’m a good customer who has a signal-provider subscription- and I am unable to communicate now with signal-provider (especially on a day as volatile as this - this could be costing me $$) 

I did not intentionally do anything to create a problem - but it appears obvious that I am under an IP Autoban. - I have done everything I can to clear this up - I have contacted my internet provider and changed my IP address (multiple times now) - I have reset my modem, cleared my cache, cookies and everything else I can think of (multiple times) - PLEASE PLEASE- how can I get HELP??

If you can post here with one IP address and can not with the other IP address so it is one decision only:
change IP address (according to my suggestion above), or change internet provider.

And just to be sure that it is IP autoban - did you try to login using the other computer with same banned IP?
Or try to login using the other computer with different IP.

[valloned]

Sergey Golubev:
If you can post here with one IP address and can not with the other IP address so it is one decision only:
change IP address (according to my suggestion above), or change internet provider.

And just to be sure that it is IP autoban - did you try to login using the other computer with same banned IP?
Or try to login using the other computer with different IP.

It started working again - I suspect the Autoban is likely on some timer.  Frustrating for sure, but I’ll obviously be more careful not to do that again - thanks for your time and input.

[Gmoney004]

I'm looking for help with adding Hugosway to my MT4? not sure if I'm in the right place? I add the demo acct. as soon as i did the platform locked up. I tried to reboot and that did not work?

[Byeongjoon Noh]

Hello Sir/Madam

Plz help.

I am reaching out on behalf of ID goodfriends1. 

ID goodfriends1 is currently experiencing difficulty accessing mql5.com.

While discussing with developer candidates in 'freelance', I suddenly lost connection to mql5.com, and an error 403 appeared. 

I don't believe I did anything that violates the rules of mql5.com, but I would like to understand why I am unable to connect. 

If there is an issue, I would like to address it appropriately and restore connectivity. 

Therefore, I am seeking information about the cause of the problem. 

It appears there may be a misunderstanding.

I would appreciate it if you could provide insight into the reason for my inability to connect and suggest a solution.

Many Thanks,

[Sergey Golubev]

Byeongjoon Noh #:

error 403 appeared. 

I don't believe I did anything that violates the rules of mql5.com, but I would like to understand why I am unable to connect

error 403 is having the following meaning: "no access to mql5 forum from/using your IP".
It may be temporary block because of bad internet connection during some time on your side ("too many requests to connect" and so on).

So, change your IP address - read post #11 on this thread.

More about error 403: Summary: Installation Failed - Error 403 and more - blog post

[Byeongjoon Noh]

Sergey Golubev #:

error 403 is having the following meaning: "no access to mql5 forum from/using your IP".
It may be temporary block because of bad internet connection during some time on your side ("too many requests to connect" and so on).

So, change your IP address - read post #11 on this thread.

More about error 403: Summary: Installation Failed - Error 403 and more - blog post

Currently, connection to mql5.com is working well.
On behalf of ID goodfriends1, we deeply appreciate your efforts.