I paid for a new EA, but I can't install it

 
I paid for a new EA, but I can't install it. It appears a button saying "install" but I the button doesn't work. What shall I do? Shall I return the EA?
 

Forum on trading, automated trading systems and testing trading strategies

Indicator installation problem

Sergey Golubev, 2020.05.18 11:02

There are many possible reasons why you can not install the product (old build of Metatrader; old version of Internet Explorer; you did not login to the Community tab in Metatrader, old unsupported version of Windows, and more).
I collected them all in one post here: post #9
So, you can go to this post to check everything to fix.

Reason: