Please, kindly, I ask for your help. Refund Policy - Questions

[Robot for everyone]

Refund Policy

....................................

Hello friends!

Why do I have any questions?

I'm new to the Forex system.

I really need help, support.

Where do I find the reimbursement policy?

or Term of Use for Robots that

do not work in Real account

or that I did not receive support,

when the seller does not return or

Can not modify, fix the code?

I bought two Robots that only work

in the MT4 simulator. I had a high loss on the purchase.

Is there a channel for Ovidoria or Reporting?

Service Desk without response,

I am a few months without an answer.

Thanks hugs!

[Sergey Golubev]

You can look at the Market Rules - Payment Terms - 

In case of any fraudulent activities and/or misleading Product description, the Seller's account will be blocked and funds received from the Product sales will be returned to the buyers.

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And more from the Market rules:

Forum on trading, automated trading systems and testing trading strategies

How can I refund after I bought product from market.

Ahmed Soliman, 2014.09.08 02:43

"VIII. Dispute Resolution

In case disputes arise that cannot be resolved directly between the Buyer and the Seller, either party may apply to the administration of the mql5.com through Service Desk in the User profile."

I think this is the answer. 

[Sergey Golubev]

So, I think - the first you need to do is to contact with the seller.

[Robot for everyone]

Sergey Golubev:
So, I think - the first you need to do is to contact with the seller.

Thank you, friend, for the return.

I come into contact, but,

he does not answer.

The two salesmen,

of two different Robots.

That's been months.

[Robot for everyone]

Sergey Golubev:

Você pode olhar para as regras do mercado - Termos de pagamento  - 

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E mais das regras do mercado:

I got in touch with the Servie Desk

and through the emails:

. [e-mail],

. [e-mail],

. [e-mail]

No response from sellers.

(and without support, months ago)

I sent the purchase information

and the Robot so they can test

and realize that really

does not work in Real account,

only in the simulator.

[Robot for everyone]

Sergey Golubev:
So, I think - the first you need to do is to contact with the seller.

Thank you, my friend, for returning.

A pity I have to pay

with the loss because they charged

expensive by robots.

And I've never had return-support

two sellers.

Thanks again Sergey.

Hugs, success and good profits!