Since the beginning of the week, the Trades copy of the signal that I paid for does not work while the subscription to the signal and the VPS is ok. What’s the matter ?Is there an opportunity to recover the lost money ?
First of all - try to review the procedure about how to subscribe to the signal with VPS - just in case some steps are missing -
How to Subscribe to MT4/MT5 Signal - new instructionshttps://www.mql5.com/en/forum/189731
And there is one post (#7) which I am copying here - about what to check and what to do:
If you subscribed from your real account to proder's real account, or from your demo to provider's demo so -
Signal subscription with MQL5 VPS for MT4/MT5 -
Forum on trading, automated trading systems and testing trading strategies
why the signal I subscribed did not work
Eleni Anna Branou, 2018.11.29 21:10
Check that you have synchronized your signal subscription with your MQL5 VPS.
SYNCHRONIZATION OF SIGNAL SUBSCRIPTION
1. When you are subscribed to a signal, you should check frequently that your signal subscription is active and you are copying the trades perfectly. Please go to your MT4 Navigator window and right click on the VPS number, under your account. Click on the >> Journals, option.
2. On the Journals log file that opens, you should locate a: signal enabled, message along with details of your signal subscription, like the copying ratio etc.
3. If you see a: signal disabled, message then something is wrong, you should go over your MT4 or MT5 >> Tools >> Options >> Signals, tab settings again and then re-synchronize with your MQL5 VPS.
4. You should check for this: signal enabled, message regularly (once a day I would say), in order to ensure that you are copying the signal perfectly.
WARNING: After you finished with the synchronization of the signal subscription to the MQL5 VPS, you don’t need to tick the: Enable realtime signal subscription, option again in your local computer’s MT4/5 platform, because that way you will copy the signal twice and this is extremely dangerous !!!