VPS does not work

[Elpilou5784]

Hi,

Since the beginning of the week, the Trades copy of the signal that I paid for does not work while the subscription to the signal and the VPS is ok. What’s the matter ?
Is there an opportunity to recover the lost money ?

[Sergey Golubev]

First of all - try to review the procedure about how to subscribe to the signal with VPS - just in case some steps are missing - 

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How to Subscribe to MT4/MT5 Signal - new instructions
https://www.mql5.com/en/forum/189731

[Sergey Golubev]

And you can check the VPS logs (VPS journal - Virtual Platform Logs) - just to see and underastand that it does not work and why it does not work (VPS logs are the proof that it does not work).

[Sergey Golubev]

And there is one post (#7) which I am copying here - about what to check and what to do:

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If you subscribed from your real account to proder's real account, or from your demo to provider's demo so - 

• check Market Watch (right mouse click on Market Watch and "Show All");
• in Market Watch - right mouse click on the symbol and select "Specification", and find "Trade - Full access" and more;
• check all the subscribing procedure on this post (first post of this thread) - concerning the images in Signal tab and Community tab (look at that post);
• go to the signal provider's page: some limitation/prohibition may come from the signal provider;
• contact with your broker (the broker may block the signal service).

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Signal subscription with MQL5 VPS for MT4/MT5 - 

Forum on trading, automated trading systems and testing trading strategies

why the signal I subscribed did not work

Eleni Anna Branou, 2018.11.29 21:10

Check that you have synchronized your signal subscription with your MQL5 VPS.

SYNCHRONIZATION OF SIGNAL SUBSCRIPTION

1. When you are subscribed to a signal, you should check frequently that your signal subscription is active and you are copying the trades perfectly. Please go to your MT4 Navigator window and right click on the VPS number, under your account. Click on the >> Journals, option.

2. On the Journals log file that opens, you should locate a: signal enabled, message along with details of your signal subscription, like the copying ratio etc.

3. If you see a: signal disabled, message then something is wrong, you should go over your MT4 or MT5 >> Tools >> Options >> Signals, tab settings again and then re-synchronize with your MQL5 VPS.

4. You should check for this: signal enabled, message regularly (once a day I would say), in order to ensure that you are copying the signal perfectly.

WARNING: After you finished with the synchronization of the signal subscription to the MQL5 VPS, you don’t need to tick the: Enable realtime signal subscription, option again in your local computer’s MT4/5 platform, because that way you will copy the signal twice and this is extremely dangerous !!!