XM - Signal disabled

 
As each month, I subscribed to a new signal and register a virtual server (10$/month) but since the 2nd of December the signal is not synchronized... The signal appears in green, I checked everything, I selected ''Synchronize signal only'' but I have the same message: ''Virtual Hosting: nothing to synchronize, signal for 'xxx' is not enabled. I cancelled server hosting and I subscribe to a new VPS but I have always the same message. Please could you help me ?
 
Vincent7773:
As each month, I subscribed to a new signal and register a virtual server (10$/month) but since the 2nd of December the signal is not synchronized... The signal appears in green, I checked everything, I selected ''Synchronize signal only'' but I have the same message: ''Virtual Hosting: nothing to synchronize, signal for 'xxx' is not enabled. I cancelled server hosting and I subscribe to a new VPS but I have always the same message. Please could you help me ?

Make sure you've followed these instructions: https://www.mql5.com/en/forum/189731

 
Eleni Anna Branou:

Make sure you've followed these instructions: https://www.mql5.com/en/forum/189731

Yes, it's not the first time I follow this ''procedure'' but with 3 copied signals, I have the problem with 2. What criteria coul I check in XM to solve this problem ?

 
Vincent7773:

Yes, it's not the first time I follow this ''procedure'' but with 3 copied signals, I have the problem with 2. What criteria coul I check in XM to solve this problem ?

Maybe your accounts are not compatible with the signal.

Contact the signal provider.

 
Eleni Anna Branou:

Maybe your accounts are not compatible with the signal.

Contact the signal provider.

How / where can I find the signal provider ?

 
Vincent7773:

How / where can I find the signal provider ?

Under the name of the signal, in the signal MQL5 page.

Reason: