Candles Have Disappeared On Chart MT5

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Gian Capannesi
41
Gian Capannesi  

I am totally confused - this morning I woke up and it looks like there was a huge drop on GBP-USD in the night which for some reason ended up making me a profit even though i was losing a crapload on this specific trade - looks like the GBP-USD dropped suddenly about 5 points and hit my profit taking line that triggered it .. all good till now. ... however my GBP-USD chart has now gone nuts and only displays a straight line and i cant fix it. All other charts are fine - check screenshot .. when I pull the chart backwards the candles come back for a few seconds. Have tried closing reopening, rebooting, reloading even opening on webtrader its the same https://www.mql5.com/en/charts/7982009/gbpusd-h1-metaquotes-software-corp. If anyone knows how to fix this it would be really helpful


Thanks 

GIan

Chart GBPUSD, H1, 2017.12.01 11:56 UTC, MetaQuotes Software Corp., MetaTrader 5, Demo
Chart GBPUSD, H1, 2017.12.01 11:56 UTC, MetaQuotes Software Corp., MetaTrader 5, Demo
  • www.mql5.com
Symbol: GBPUSD. Periodicity: H1. Broker: MetaQuotes Software Corp.. Trading Platform: MetaTrader 5. Trading Mode: Demo. Date: 2017.12.01 11:56 UTC.
Eleni Anna Branou
Moderator
7014
Eleni Anna Branou  
Gian Capannesi:

I am totally confused - this morning I woke up and it looks like there was a huge drop on GBP-USD in the night which for some reason ended up making me a profit even though i was losing a crapload on this specific trade - looks like the GBP-USD dropped suddenly about 5 points and hit my profit taking line that triggered it .. all good till now. ... however my GBP-USD chart has now gone nuts and only displays a straight line and i cant fix it. All other charts are fine - check screenshot .. when I pull the chart backwards the candles come back for a few seconds. Have tried closing reopening, rebooting, reloading even opening on webtrader its the same https://www.mql5.com/en/charts/7982009/gbpusd-h1-metaquotes-software-corp. If anyone knows how to fix this it would be really helpful


Thanks 

GIan


A problem with your broker, this think never actually happened.

Gian Capannesi
41
Gian Capannesi  
Eleni Anna Branou:

A problem with your broker, this think never actually happened.


Thanks, you are right. It went back to normal. So actually in my demo account I made money but in reality I would still have been about 6000 down .. makes sense .. anyway thanks for the reply appreciate your help . This is now solved

Marco vd Heijden
Moderator
8428
Marco vd Heijden  

You can left click the chart and click refresh 

methodx
13
methodx  
Eleni Anna Branou:

A problem with your broker, this think never actually happened.


This is not a broker issue. I had the same thing happen. It hit my stop of 1.14. I am trading on a demo account set up directly with MQL5 and not through broker. Same thing happened to me earlier this year on the same demo account.

Eleni Anna Branou
Moderator
7014
Eleni Anna Branou  
methodx:

This is not a broker issue. I had the same thing happen. It hit my stop of 1.14. I am trading on a demo account set up directly with MQL5 and not through broker. Same thing happened to me earlier this year on the same demo account.


GBPUSD never hit 1.14, so it was a broker issue.

These things do occur sometimes and then brokers fix them on the chart and in real/demo trades adjusting the profit/losses accordingly.

methodx
13
methodx  
Eleni Anna Branou:

GBPUSD never hit 1.14, so it was a broker issue.

These things do occur sometimes and then brokers fix them on the chart and in real/demo trades adjusting the profit/losses accordingly.


Strange. How can this be a broker issue when my account is not associated with a broker? I'm trading on a demo account I set up through www.mql5.com. Also, I have not seen an adjustment happen. I'm still down $1,721.40. Thanks for your help.

Fernando Carreiro
4765
Fernando Carreiro  

Please note that this happened to many users using MetaQuotes Demo account data feeds, and this is not a broker issue, as they use there own feed providers.

This issue also happened on the MyFXBook charts, probably because they were using the MetaQuotes feed.

methodx
13
methodx  
Fernando Carreiro:

Please note that this happened to many users using MetaQuotes Demo account data feeds, and this is not a broker issue, as they use there own feed providers.

This issue also happened on the MyFXBook charts, probably because they were using the MetaQuotes feed.


Thanks for jumping in and clarifying/validating what some of us are experiencing. I understand MetaQuotes owns MetaTrader. So, kind of one in the same, and if brokers can use MetaQuotes feeds, then people are getting hit with false actions on live accounts.

Fernando Carreiro
4765
Fernando Carreiro  
methodx: Thanks for jumping in and clarifying/validating what some of us are experiencing. I understand MetaQuotes owns MetaTrader. So, kind of one in the same, and if brokers can use MetaQuotes feeds, then people are getting hit with false actions on live accounts.

No! This is not a MetaTrader issue, but a data feed issue. As I stated, brokers use the own feed providers, not MetaQuotes! This only happened to MetaQuotes Demo accounts, not broker based demo or live accounts.

methodx
13
methodx  
Fernando Carreiro:

No! This is not a MetaTrader issue, but a data feed issue. As I stated, brokers use the own feed providers, not MetaQuotes! This only happened to MetaQuotes Demo accounts, not broker based demo or live accounts.


I understand. This is a data feed issue, not a MetaTrader software issue. The problem is when this happens to demo accounts, people are going to have a negative perception of MetaTrader because the parent company is providing the feed. They really should fix the bugs or not provide a feed at all. Also, if brokers can pay to use MetaQuotes feed that is a whole other issue, because I assume these same glitchy trades are happening on live accounts.

12
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