Got screwed, want the remainder of my money back

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pfxlux
43
pfxlux  

Signal was a not so good and subscription money was paid.

I still have credit!

I want all money I still have back.

Thank you,

Sincerely,

Yours

Sergey Golubev
Moderator
106124
Sergey Golubev  

Forum on trading, automated trading systems and testing trading strategies

Can I refund a signal that i have'nt use yet

Sergey Golubev, 2017.03.27 10:30

  • If it is written in the rules so yes.
  • If this case is not described in the rules so not.
  • If some questions so write to the service desk.

Link to the rules is here, and there is  related to 'refund' which I found in the text of the rules:

"Paid subscription canceled by Subscriber is not refunded."

"You can suspend trading under the current Subscription whereby the Subscription will not be canceled and the fees applicable during the "freeze" period shall not be refunded. The "freeze" period cannot be carried over to the next Subscription period, i.e. it will not be taken into consideration when subscribing for a new period."


Eleni Anna Branou
Moderator
6617
Eleni Anna Branou  
pfxlux:

Signal was a not so good and subscription money was paid.

I still have credit!

I want all money I still have back.

Thank you,

Sincerely,

Yours


You can request a refund from Service Desk in the first 2-3 days of your subscription and only for reasons of high slippage or other compatibility with your broker issues. You can't ask a refund for the quality of a signal. Check carefully the signal subscription term, very well pointed out by Sergey.

pfxlux
43
pfxlux  

I want my remaining money back, not what I spent.

I still have 67 USD on my account, how much to pay back the 67 USD to me?

Cheers,

P.

Marco vd Heijden
Moderator
8173
Marco vd Heijden  
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