What can you tell about your broker online support? Are you happy with it?

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Actually every broker brovides online support... but all of us know.. that there are many problems which may occur during he support.. sometimes... it takes verly long to get a response.. also.. we sometimes do not get an exact anser.. so what about your broker support quality?? Does it help you for your trading?

 
kaito kid:
My broker provides online support with multiple languages​​, it is of course very easy, we can choose the language which we will communicate with them.

Different languages are good... but it is very important how qualified are the answers... ) .. Online supports are very important because we may have many technical issues that should be solved by the support.. so support managers of any broker should work properly.. I had very bad practices with different brokers... because sometimes I had to wait for 5-10 minutes.. or even longer.. but this service should respond immediately ... from my perspective )

 
kaito kid:
My broker provides online support with multiple languages​​, it is of course very easy, we can choose the language which we will communicate with them.

That's good,may I ask what is the name of you broker?? I am trading with InstaForex and they also have a good services as well as what you mentioned here

 

My broker is also giving superb services of call back , live chat and online support.I never had any difficulty to sole problems related to my accounts or trading . They are good that problems are rare with trading terminals or transactions.

 
Currently I am actually content with the support service of my broker. They are always straight to the point and provide me with the information I need.
 
Well that is one of the most important thinks that make me select my Broker :) It may sound silly but that is the only connection with the company that you have. Accurate and on time support can save you a lot headache.
I also like that they offer chat, sometimes it much easier & faster that way.
 
Greetings,
I am absolutely fascinated by the online support of my broker. They are providing support 24/5. They are reachable by email, phone or Live chat. They have helped me resolved many different situations. Always nice, with positive attitude although sometimes, mine was not that positive.
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