Metatester 5 Agents not starting

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COSMOS4U - D. Vezeris & Co, L.P.
2646
Dimitrios Vezeris  

Hello ,

I have problem with metatester agents. I cannot start them.

The problem appeared after updating to Windows 10 Pro Insider Preview. Evaluation copy. Build 15007.rs_prelelease.170107-1846

I followed the above steps in order to solve the issue but the did not work. 

1) I have reinstalled Metatrader 5 and Metatester.

2) I have unnistalled and reinstalled the agents in Metatester Manager.

3) When I try to start the service from windows services, I get the following error 

"Windows cannot start the Metatester-1 service on Local Computer.

Error 1053: The service did not respond to the start or control request in timely fashion".

In the event viewer I see the following info:

"A timeout was reached (30000 milliseconds) while waiting for the MetaTester-1 service to connect."  -- I increased the timeout to 120000 milliseconds but the issue was not fixed.

--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- 

The event viewer also shows the following:

Faulting application name: metatester64.exe, version: 5.0.0.1495, time stamp: 0x006bac00

Faulting module name: metatester64.exe, version: 5.0.0.1495, time stamp: 0x006bac00

Exception code: 0xc0000005

Fault offset: 0x000000000000c410

Faulting process id: 0x2598

Faulting application start time: 0x01d26ff32bf94b70

Faulting application path: C:\Program Files\MetaTrader 5\metatester64.exe

Faulting module path: C:\Program Files\MetaTrader 5\metatester64.exe

Report Id: 84d842be-5cfc-48af-bd54-a1087bf2a099

Faulting package full name: 

Faulting package-relative application ID:  

 

Could you help me with the above issue? 

 

 

Laurent Soudron
715
Laurent Soudron  
Same problem for me with 3 new VPS 
Sergey Golubev
Moderator
112981
Sergey Golubev  
Laurent Soudron:
Same problem for me with 3 new VPS 

1. Tester agents/Remote agents/MQL5 Cloud Network agents‌/MetaTester 5 Agents Manager are no longer available for use in the 32-bit terminals: they can work only in the 64-bit systems: read more here

2. Prohibition for using testing agents working on virtual OS in MQL5.Cloud - read more here

Luca
39
Luca  
Sergey Golubev:

1. Tester agents/Remote agents/MQL5 Cloud Network agents‌/MetaTester 5 Agents Manager are no longer available for use in the 32-bit terminals: they can work only in the 64-bit systems: read more here

2. Prohibition for using testing agents working on virtual OS in MQL5.Cloud - read more here

Having the same issue, I am trying to start the agents on a laptop with i5 cpu, not virtual, also I don't want to run them for the cloud but rather internal farm, 64bit Windows 10 by the way

The same happens on a Windows 10  desktop, 64 bit, Core 2 Duo E8500

Anyone experiencing the same?

Luca
39
Luca  
MetaTrader 5 Strategy Tester Agent
MetaTrader 5 Strategy Tester Agent
  • 2019.10.07
  • www.mql5.com
Hi, Unable to start the service, getting error pls help QS 0 16:34:57.497 Startup MetaTester 5 x64 build 2170 (4 Oct 2019) MH 0 16:34:57...
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