good day man,

I just bought your support and resistance Pro indictor but please I need to know from you, from your experience what's the best time frame that the indictor work with.

i even expect the product to come with some User Guide,

please how can i private chat you. kindly send me a link to private chat you 

thanks 

Hi sir,

Thank you for your comment.

We sent you a private PM, sir.

Best regards.

SAYADI Ashref.

Hi, i am using pullback settings but i am unable to see any pullback lines/areas on my charts. Please assist. I am only trading with US30

Hi Mr. Darin.

Thank you for your comment.

I have transfered now your request to my technical team and i will give you a feedback in a few hours with a small video how to setup the indicator in US30 for pullback zones.

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Please if you have any comments, feel free to contact me.

Best regards.

SAYADI Ashref.

Hi again,

We have move now a new version of the indicator, version 8.3 and we have add support for the pair US30 sir.

After upgrading the new version, you will find a new parameter with name senstivity, please set this parameter to 100 when you run the indicator in US30 and you will get it working proplery with this pair.

Please check video sir : 

I have prepared for you this video where you can see how to run differents featues in US30 sir.

Please if you have any questions, feel free to contac tme.

Best regards.

SAYADI Ashref.

so for any other? sensitivity default settings? for instance nas100 or volatility indices? step index

Hi sir.

Thank you for your comment.

Can you give an example of volatility indices ? I will check with my technical team and give you a detailed reply.

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I'm looking forward to your feedback.

Best regrads.

SAYADI Ashref.

Hi sir,

Thank you for your comment.

I sent you request now to my technical and we will check those instrument and get back to you. We are working hard to satisfied all our customers, sir. 

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Best regards.

SAYADI Ashref.

Hi Sayadi,

thanks for the reply.. it works now.. can i also suggest you allow us to change the arrow colour.. the default color is white and i cant see it on a white background chart.

regards

Darin

I am testing your indicator on another index and that is HK50. on the D1 chart, the placement of the zones dont seem correct.. Shouldnt the lines be within the candles and not shifted to the left?

that is pull back sir try selecting R&S

Hi Mr. Darin.

Thank you for your comments.

The colors can be changed via the indicator. You can change the Bullish pullback zones or bearish pullback zone or Pivots points levels or support and resistances levels colors via the indicator setting, sir.

Please if you have any questions, feel free to contact me.

Best regards.

SAYADI Ashref.

Hi Mr. Darin.

Thank you for comment.

The zones are correct there. The indicator predict the future pullback zone and when the price reach this zone and make a pullback from it, we confirm this zone and we display it. That's why the zones are looking like that and that's perfect.

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Please if you have any questions, feel free to contact me.

Best regards.

SAYADI Ashref.

Hi sir,

Thank you for your comment.

The R&S are similar to pullback zones sir but it's another concept and another logique behind them.

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Please if you have any questions, feel free to contact me.

Have a good and safe trading, sir.

Best regards.

SAYADI ashref.

Hi Sayadi,

I cant seem to find the setting to change the color of the arrow indicator which is default white.

regards

Darin

Hi Mr. Darin.

Thank you for your comment.

I sent now a request to my technical to prepare a version where we will add this input for you to change the color of the arrows as you want.

Please if you have any questions or comments, feel free to contact me.

Best regards.

SAYADI Ashref.

Hi sir.

Thank you for your comment.

No. At this step, we don't have alerts in the screener. This feature is available in our roadmap and we are working to add. I will send you a notification when this feature is available in the screener, sir.

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The alerts in the screener, will be multi-currencies alerts.

Please if you have any questions, feel free to contact me sir.

Best regards.

SAYADI Ashref.