Cannot disable auto renewal for VPS #6747857
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My VPS subscription #6747857 (VPS London LD6 20) is currently stopped but remains active until 17 November 2026.
The payment history shows “3 months (Auto prolongate)”.
According to the MQL5 recurring payment agreement, I should be able to disable automatic renewal via Hosting using the gear icon. However, there is no gear icon or auto-renewal option on my Hosting page.
I have already disabled automatic card payments, but my MQL5 account still has a balance of USD 100.
I do not authorize another VPS renewal or the use of my MQL5 balance for this subscription.
Please tell me how I can permanently disable automatic renewal for VPS #6747857. The MQL5 Helper does not provide an option to do this or to create a support ticket.