HI Team , 

I trade majorly in XAUUSD 

I have found glitch , I saw whenever I hit my TP1(which is 80%) afterwards My SL got trailed automatically just below few pips from the Entry level .

I have double checked every settings , I have not Enabled - BreakEven , Trailling settings on my Tool , then why its happening automatically.

Kindly Update me if anything need to be done from my end or rectify the issue please.

Hi, thanks for reporting this. Since this is the first time we have received such a report, I would kindly ask you to contact our Technical Support via the form here: https://www.investsoft.eu/contact

This way we can investigate your case in detail, review your settings, and identify the exact cause of the issue.

Best Regards,
InvestSoft Team

Hi,

I am using MT5 with window. It is a FTMO DEMO free trial. I trade AUD USD, with a 200000 $ account, with 1% risk, I have a problem with the number of lots which is blocked at 50.00. I just want to move the SL with a fixed 1% (2000%) with a variable TP ( 4000 $ RR2, 6000 $ RR3). actually when i reduce the SL, the price reduce as well.

Second problem, sell or buy button don't works. Nothing happens when I click.

Thanks

Hi,

Each symbol has a maximum trade size defined by the broker, so the 50 lots limit you see is very likely set in the symbol specification. The only way around this is to split the order into multiple positions. Trade Manager has a feature that can handle this automatically for you.

As for not being able to open trades, the issue is usually that AutoTrading is disabled in your MT5 terminal. Please make sure it is turned on.

To get everything configured correctly, please contact our support team via the form here: https://www.investsoft.eu/contact

We will help you set it up step by step.

Best regards,
InvestSoft Team

Hi,

I want to change for example the default alert conditions to "true" within the alert section. However, the changes are not being saved and correctly reloaded whenever I re-attach the EA to the chart. Any value I changed is back to default. Thank you for your support.

Hi,

Thanks for your message. Please contact our support team through this form: https://www.investsoft.eu/contact

We’ll take a closer look at your case and help you find the exact solution for the issue with saving your alert settings.

Best regards,
InvestSoft Team

Hi,

Please contact our support team through this form: https://www.investsoft.eu/contact

They’ll provide you with detailed instructions and help you get the risk % feature working correctly.

Best regards,
InvestSoft Team

Hi,

new problem. When I order a trade, the SL/TP position et lots number are different than what I chose. they increase automatically. Look the difference between before the order and after the order.  

Hi,

Thank you for your purchase. Please contact our technical support team here: https://www.investsoft.eu/contact

We’ll help you download, install, and set up Trade Manager properly so everything works as it should.

Best regards,
InvestSoft Team

Hello guys,

First of all, love the software. Been using it for almost a year now.

Is it possible to make the layout smaller? So I only see the red grid

Hi, thank you so much for your kind words, we really appreciate it and it’s great to hear you’ve been using the software for almost a year.

Regarding the layout, we’d need to think about how to approach this, as it’s not so simple to reduce it just to the red grid area. Even in that case, the MNI section on the left wouldn’t fully fit.

However, we’ll definitely consider how we could add more options or ways to make the panel more compact and reduce its size even further.

It would be great if you could let us know what exactly you’d like to keep visible on the panel. For example, whether you’d like to include the top drawing tools and buttons, or just the basic Buy and Sell buttons for quick one-click trading like in the standard MetaTrader panel.

Best Regards,
InvestSoft Team

Main thing would indeed be just the basic buy and sell buttons. When u have 4 to 6 charts open it creates more visible charts. 

My ideal set up would be the buy and sell button and the close all trades button. 

The top drawing tools and buttons (and all the rest) are not needed in the minimized set up, as u could access them when u maximize the lay out again

I think a lot of people would like the possibility to a minimized lay out

Hi, 

Does the trading pad work on multiple accounts? I have the pad, but have just signed up with another broker. If I add the trading manager pad to my new account to use on both at the same time, will it still work or will I have to pay for it again? 

Thanks in advance.