I completely understand your frustration. To ensure you get the best results, I want to personally help you fix any issue you're facing. Often, a small adjustment in the MT5 environment can resolve everything.

Please check your private messages; I’ve reached out to ask for a few details so we can identify exactly what’s happening on your terminal and fix it for you immediately.

Regarding the refund, all payment processes are handled securely by the MQL5 Service Desk as per platform rules. However, I am confident we can resolve this technical hurdle together. Once we get it running perfectly, I’d be honored if you’d consider supporting us with a 5-star rating for our dedicated support.