I am trying to purchase the Expert Advisor [name was deleted by moderator]
but I cannot buy it.. :(
I got this error message PAYMENT FAILED and when I looked in the Journal,
I saw this error message:
MQL5 Market error purchasing product  - Error occurred
I am logged into the MQL5 Community and I was using Citibank MasterCard and also used a VISA card.
P.S. I am running an instance in the VPS for Amazon EC2. Is there a security restriction there that I need to adjust?
Thanks for your help!
Forum on trading, automated trading systems and testing trading strategies
Get in touch with developers using Service Desk!
MetaQuotes Software Corp., 2010.03.09 12:10
Any new software inevitably contains bugs that are not always
possible to detect even under the most rigorous in-house testing. We
therefore attach great importance to all user reports about issues in
our programs and try to answer each one of them.
In order to improve feedback from MetaTrader 5 end users, we have implemented Service Desk section in each MQL5 Community user Profile. Any user can send a Request about problem discovered in our product.
Why a new section, if any registered user can write an error message on the forum? The fact that Service Desk is directly integrated into our in-house TeamWox GroupWare, that is used by our developers. This means that every working day in MetaQuotes Software Corp. begins with the overview of received requests about problems found in our products.
this very reason we invite you to report any bugs directly to our
developers via Service Desk. Your message will be immediately
accessible to our Quality Assurance, Technical Support and Trading
Platforms departments. Each request sent from Service Desk is
compulsorily treated, and is either closed after fixing the problem, or
queued for making a decision in the future.
We ask you to report each found error in a separate request, while adhering to certain rules:
these recommendations are compiled using our own long-term experience
of communicating with customers, and we will be grateful to you if you
adhere to them. Please, notify us about found errors. We can find and
fix them as soon as possible only with your assistance. With your help
we will do our best to create the superior trading terminal for You!