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Service desk not answering my question

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billc
363
billc 2015.07.31 10:12 
 I asked a question about the message 'signal - connect to(null) through proxy failed'. And you sais to go to the service desk and ask the question there. This was 2 days ago. I have had no response. Why?
Aleksey Pak
3583
Aleksey Pak 2015.07.31 10:15  
Please provide a ticket number or write some text in the ticket. Also check Tools-Options-Server Proxy enabled or disabled?
Stuart Browne
5885
Stuart Browne 2015.07.31 10:15  
billc:
 I asked a question about the message 'signal - connect to(null) through proxy failed'. And you sais to go to the service desk and ask the question there. This was 2 days ago. I have had no response. Why?
Depends how busy they are. Try sending a follow up request on the same message thread
Tan Phan Ngoc
1331
Tan Phan Ngoc 2015.07.31 12:25  
billc:
 I asked a question about the message 'signal - connect to(null) through proxy failed'. And you sais to go to the service desk and ask the question there. This was 2 days ago. I have had no response. Why?
Wait
Mirko Cerulli
10326
Mirko Cerulli 2015.07.31 12:34  

Check your VPS configuration.

https://www.mql5.com/en/forum/61989 

Signals prox error '100151008': Signal - connect to (null) through proxy failed
Signals prox error '100151008': Signal - connect to (null) through proxy failed
  • www.mql5.com
And thought I would test with a free signal on a demo account. - - Category: general
billc
363
billc 2015.07.31 13:24  
I fiddled about with proxy and, touch wood, the connection now appears to be OK. Thank you for your advise. No trades yet, but I'm hoping. Take a look at Signal EUR CHF 5M, the performance is very, very good.
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