I didn't receive the email with the password.
more than 1 account is not allowed, and the system is good at detecting those things; and as per the rules it can delete all your accounts if you are found having more than 1.
I would contact service desk, explain to them situation, tell them which account that you want to keep.
No está permitido tener más de una cuenta, y el sistema es muy eficaz para detectarlo; y, según las normas, puedes eliminar todas tus cuentas si se descubre que tienes más de una.
Me pondría en contacto con el servicio de atención al cliente, les explicaría la situación y les diría qué cuenta quiero conservar.
I can't get in touch with customer service; I get a chatbot, and I can't get past that. I ask the chatbot for an agent, and it says there aren't any available and that it will resolve it, but it can't because it won't let me explain my problem. Thanks . The chatbot asks me to open another account and contact it again, but then it doesn't connect me to an agent.
I can't get in touch with customer service; I get a chatbot, and I can't get past that. I ask the chatbot for an agent, and it says there aren't any available and that it will resolve it, but it can't because it won't let me explain my problem. Thanks
When I tell the chatbot that I didn't receive the email with the password, this is what it asks me to do. El chatbot me pide que abra otra cuenta y que vuelva a contactar con él, pero luego no me conecta con ningún agente.
HI me also need the recovery mail as now my EA are not working too?
Please send me the recovery password so I can keep on trading?
mijn username = sjonnieman
Kind Regards,
John Man
Good Morning
I've been trying to change my password since yesterday, but it's impossible. I receive the first email with the link to change it, but once I click the link and the page opens saying the password has been sent, that email never arrives. I created another account with a different email address, and they haven't sent me the email with the password either... It's infuriating because I can't use the tools I've purchased for my MT5 account without being logged into MQL5. However, if I log into my account with my first Google email address, it lets me in, but I can't change the password from my account without the password that was supposedly sent to me by email.