trade assist purchase not showing on MT5 platform
Livclarke28:
I have purchased Trade Assist for MT5 through the MQL5 Market.
The purchase is visible and confirmed in my MQL5 website account, but my desktop MT5 terminal shows an entirely empty Market and My Purchases section.
Forum on trading, automated trading systems and testing trading strategies
Could you please look into this issue
Eleni Anna Branou, 2025.07.09 16:05
Do you have a 'financial operations are limited' red warning message at the top of your profile page?
https://www.mql5.com/en/users/abdalrazzagalmh
If yes, you need to contact the Service Desk to remove this limitation, if you haven't then again you need to contact the Service Desk to ask them what is wrong with your purchase.
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Hello,
I have purchased Trade Assist for MT5 through the MQL5 Market.
The purchase is visible and confirmed in my MQL5 website account, but my desktop MT5 terminal shows an entirely empty Market and My Purchases section.
I have:
Confirmed I'm using the correct MQL5 username.
Confirmed my purchase is paid and listed on the website.
Updated MT5 to Build 6296.
Refreshed the Market purchase list.
Cleared the Market cache.
Tested both home Wi-Fi and mobile hotspot.
Tried running MT5 as administrator.
The issue persists.
Please investigate why my purchased products are not synchronising with my desktop terminal.
Thank you.