Trades aren't copied

Hello!

I would like to ask why the copied trades aren't entering my account My account is a MT4, journal only shows "connecting the server" for how many days already. The account is not connecting to the signal. There's no network problem on our end. 
Hoping to receive answers right away how to fix. Thanks.

Thwere are many reasons about why the signals are not copied.
So, you can check the subscription procedure - just in case you missed something for example:

How to Subscribe to MT4/MT5 Signal - instructions
https://www.mql5.com/en/forum/189731  (MT4)
https://www.mql5.com/en/forum/336422
  (MT5)