Hello Moderators and Administration,
I am a verified seller on the MQL5 Market residing in Yemen. I have active products and balance ready for payout, but none of the standard payout options are available or working in my region due to regional restrictions.
I tried contacting support via Service Desk, but the automated bot states there is no operator available and closes the inquiry without resolving the issue.
Since I am unable to withdraw my earnings, I kindly ask a moderator to forward my case to the financial team. I am looking for any valid solution, such as a manual payout via alternative methods (like USDT) or authorizing a relative in an eligible country.
Thank you for your assistance.
- I am not allowed to withdraw funds?
- No options display for withdrawing money
- Financial operations are limited
Al-hassan Ali Mubarak Bahbah:
Hello Moderators and Administration,
You must contact Service Desk, as this type of support is strictly not handled through the forum.Hello Moderators and Administration,
I am a verified seller on the MQL5 Market residing in Yemen. I have active products and balance ready for payout, but none of the standard payout options are available or working in my region due to regional restrictions.
I tried contacting support via Service Desk, but the automated bot states there is no operator available and closes the inquiry without resolving the issue.
Since I am unable to withdraw my earnings, I kindly ask a moderator to forward my case to the financial team. I am looking for any valid solution, such as a manual payout via alternative methods (like USDT) or authorizing a relative in an eligible country.
Thank you for your assistance.
Follow the prompts in the chatbot in the correct order. The system will eventually allow you to submit a ticket to speak with a support agent.
https://www.mql5.com/en/ contact
Contact Us
- www.mql5.com
Send your messages and see the history of your requests to the mql5.com support team even if you are not registered on the website.
Oleksandr Medviediev #:
You must contact Service Desk, as this type of support is strictly not handled through the forum.
Follow the prompts in the chatbot in the correct order. The system will eventually allow you to submit a ticket to speak with a support agent.
https://www.mql5.com/en/ contact
Thank you for your reply, but I've been trying for an hour and haven't been able to contact human technical support. Is there a direct way to do this? Thank you again.
You must contact Service Desk, as this type of support is strictly not handled through the forum.
Follow the prompts in the chatbot in the correct order. The system will eventually allow you to submit a ticket to speak with a support agent.
https://www.mql5.com/en/ contact
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