If your support option works then why I should create forum here? - page 2
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I even created a ticket https://www.mql5.com/en/users/sephirothprim3/servicedesk/371381/page3 with help of secondary account to follow rules of creating TICKET but NO ONE REPLYING ME PROPERLY
Yes, it may be the way for you to get to the service desk.
But please note - the service desk is not immediate replying - you should wait.
1. First of all - you may ask the service desk to remove ""Financial operations are limited" limitation.
2. And at the second - you may ask about your purchase - it was already finished or not yet; or, anyway - you can see when the purchasing will be finished in case you see your purchased indicator in Purchased tab of Metatrader for example.
Or (it is my way to check - means: I am checking like that for my purchases) - go to your profile to this link and check your purchases https://www.mql5.com/en/users/sephirothprime/market
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It is all that I know (because I am buying on the market as well and have some experience with that).
I purchased an indicator using my Visa card and the payment has already been deducted from my card and credited to my MQL5 balance, as shown in the attached screenshot. It happened previously and after verify card they activate my account on the same day within 2 hours but this time its more than 7 hours.
I already explained it in the previous posts here (because I have experience as well).
Means: if the payment was deducted from your card so it means that the purchase was started ... when it will be finished and how do you know?
You can look at the link in your profile https://www.mql5.com/en/users/sephirothprime/market do you see your indicator there? Not yet? If not yet so wait ... some people reported about one or two days for example.
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That is why we (on the forum) are doing the following (in case of purchase): deposit necessary fund to the forum profile, and pay directly from the forum profile.
However, I don't understand why my account has been restricted from creating a support ticket.
No one knows here on the forum.
But as you mentioned - you created the second temporary forum profile and already contacted with the service desk.
However, I don't understand why my account has been restricted from creating a support ticket. If the funds have already been credited to my MQL5 balance, why am I receiving the message "Financial operations are limited"? as Ticket is required, I created one by creating another MQL account.
I already reply to you about it.
"Financial operations are limited" is the usual story which every user (especially every seller) is getting from time to time.
I already explained about what to do: wait for the limitation to be removed, or write to the service desk.
Yes, it may be the way for you to get to the service desk.
But please note - the service desk is not immediate replying - you should wait.
1. First of all - you may ask the service desk to remove ""Financial operations are limited" limitation.
2. And at the second - you may ask about your purchase - it was already finished or not yet; or, anyway - you can see when the purchasing will be finished in case you see your purchased indicator in Purchased tab of Metatrader for example.
Or (it is my way to check - means: I am checking like that for my purchases) - go to your profile to this link and check your purchases https://www.mql5.com/en/users/sephirothprime/market
=======================
It is all that I know (because I am buying on the market as well and have some experience with that).
Hello Sergey,
Thank you very much for your detailed reply and for helping clarify the situation.
The reason I created this forum post is that, after my account was placed under Financial Operations Limited, I was no longer able to create a support ticket. I tagged @MetaQuotes and @MetaQuotes Support because I could not find any alternative way to contact Support.
In an attempt to reach MQL5 Support, I created another MQL5 account and submitted a support ticket to report this issue. I now realize that creating a second account may have violated the rules, and I sincerely apologize for that. It has now been more than 18 hours, and I have not yet received a reply. I understand that support responses may take 1–2 days, and I am willing to wait.
However, there is one thing I still don't understand. Why does the Financial Operations Limited restriction also prevent users from creating a support ticket? I can still access the forum and other parts of the website, but I cannot use the very feature needed to contact Support and resolve the issue.
I understand that this is a community forum and that you are not part of the Support team. However, I was wondering whether you might be able to raise this question with @MetaQuotes or @MetaQuotes Support here on the forum, as it seems to be a limitation that leaves users with no direct way to seek assistance.
I believe a message from Moderator may create a high impact on Support to fix this problem.
Thank you again for your time and for trying to help.
Why does the Financial Operations Limited restriction also prevent users from creating a support ticket?
I do not have this information. As far as I know - this "Financial Operations Limited" issue is not making the restriction to contact with the service desk.
Because ... how this "Financial Operations Limited" issue/limitation to be removed? ... wait or write to the service desk... so it should not be any restriction for example - because writing to the service desk is the one way to remove this "Financial Operations Limited" issue/limitation.
Look at the bottom of this page for "Contacts and requests", and try to bypass the chatbot to create a ticket to the service desk (for example - #11)
I do not have this information. As far as I know - this "Financial Operations Limited" issue is not making the restriction to contact with the service desk.
Because ... how this "Financial Operations Limited" issue/limitation to be removed? ... wait or write to the service desk... so it should not be any restriction for example - because writing to the service desk is the one way to remove this "Financial Operations Limited" issue/limitation.
Look at the bottom of this page for "Contacts and requests", and try to bypass the chatbot to create a ticket to the service desk (for example - #11)
Hello Sergey,
The maximum video upload size is limited to 16 MB, so I am unable to upload a high-quality recording. However, even when I try to upload a video within the size limit, the upload does not work. So, please excuse the quality.
I tried to create a ticket and the loading circle keeps spinning indefinitely and it never completes to proceed further.
Please have a look at the attached MP4.
Hello @MetaQuotes, @MetaQuotes Support @MetaQuotes Seller,
I have one final concern that I hope someone from MetaQuotes can address.
The page explaining the "Financial Operations Limited" restriction does not exist. Clicking the provided link results in a "Page Not Found" error.
I fully understand and respect the need for security measures and financial verification. If MetaQuotes needs additional information, I am always willing to cooperate. However, I do not understand why the restriction also prevents me from creating a support ticket.
This creates a situation where a user is restricted but has no official way to contact the team responsible for resolving the issue. In my opinion, that is a flaw in the support process.
I have been using MQL5 for approximately 12 years and have purchased many products over the years. This is the 3rd time I have experienced such a situation. My payment has already been processed, my funds are in my MQL5 balance, yet my account remains restricted. As a result, I cannot use the indicator I purchased, and I am unable to contact Support through the normal channel.
I understand that Support may require time to investigate cases, and I am willing to wait. My concern is not only the waiting time but also the lack of an accessible support channel while the account is under restriction.
Could someone from MetaQuotes please clarify the following?
Why does the Financial Operations Limited restriction also block the ability to create a support ticket?
Why does the help link for this restriction lead to a "Page Not Found" error?
Is there an alternative official method for restricted users to contact Support?
I believe these questions are reasonable and that improving this process would benefit all MQL5 users in the future.
Thank you for your time, and I sincerely hope this issue can be resolved soon.
Why does the Financial Operations Limited restriction also block the ability to create a support ticket?
It doesn't.
Please use Contact page or https://www.mql5.com/en/users/sephirothprime/servicedesk to create a new ticket
It doesn't.
Please use Contact page or https://www.mql5.com/en/users/sephirothprime/servicedesk to create a new ticket
Thank you very much for sharing the link. Unfortunately, it doesn't appear to be working. Could you please have a look at the attached video mp4?