If your support option works then why I should create forum here? - page 2
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I even created a ticket https://www.mql5.com/en/users/sephirothprim3/servicedesk/371381/page3 with help of secondary account to follow rules of creating TICKET but NO ONE REPLYING ME PROPERLY
Yes, it may be the way for you to get to the service desk.
But please note - the service desk is not immediate replying - you should wait.
1. First of all - you may ask the service desk to remove ""Financial operations are limited" limitation.
2. And at the second - you may ask about your purchase - it was already finished or not yet; or, anyway - you can see when the purchasing will be finished in case you see your purchased indicator in Purchased tab of Metatrader for example.
Or (it is my way to check - means: I am checking like that for my purchases) - go to your profile to this link and check your purchases https://www.mql5.com/en/users/sephirothprime/market
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It is all that I know (because I am buying on the market as well and have some experience with that).
I purchased an indicator using my Visa card and the payment has already been deducted from my card and credited to my MQL5 balance, as shown in the attached screenshot. It happened previously and after verify card they activate my account on the same day within 2 hours but this time its more than 7 hours.
I already explained it in the previous posts here (because I have experience as well).
Means: if the payment was deducted from your card so it means that the purchase was started ... when it will be finished and how do you know?
You can look at the link in your profile https://www.mql5.com/en/users/sephirothprime/market do you see your indicator there? Not yet? If not yet so wait ... some people reported about one or two days for example.
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That is why we (on the forum) are doing the following (in case of purchase): deposit necessary fund to the forum profile, and pay directly from the forum profile.
However, I don't understand why my account has been restricted from creating a support ticket.
No one knows here on the forum.
But as you mentioned - you created the second temporary forum profile and already contacted with the service desk.
However, I don't understand why my account has been restricted from creating a support ticket. If the funds have already been credited to my MQL5 balance, why am I receiving the message "Financial operations are limited"? as Ticket is required, I created one by creating another MQL account.
I already reply to you about it.
"Financial operations are limited" is the usual story which every user (especially every seller) is getting from time to time.
I already explained about what to do: wait for the limitation to be removed, or write to the service desk.