New terminals mt4/5 installation problem. Proxy window pops up.
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I’ve been having a problem for the past few days with installing MT4/MT5. During the installation, a proxy window pops up, which has never happened before. When I click Cancel, the installation stops. I also can’t download a newer version from the broker — I get some kind of proxy page error. It looks like my IP is being blocked, but my account here, as well as the terminals already installed, work normally. I just can’t add any new ones on any computer. Please help, support. I should mention that I have a public IP.
At my own risk of being Captain Obvious, have you contacted the broker-dealer whose name is on the installation window?
I haven’t contacted them because the issue doesn’t seem to be on the broker’s side. I tried downloading the installers from three different brokers, and the problem is the same — a proxy error. It’s the same with the installer itself — please take a look at the screenshot.
However, when I turn on a VPN in the browser that changes my IP, I can suddenly download the MT4 installer. I can also download it on my phone, just not through my fixed public IP, as if I had been banned.
I haven’t contacted them because the issue doesn’t seem to be on the broker’s side. I tried downloading the installers from three different brokers, and the problem is the same — a proxy error. It’s the same with the installer itself — please take a look at the screenshot.
However, when I turn on a VPN in the browser that changes my IP, I can suddenly download the MT4 installer. I can also download it on my phone, just not through my fixed public IP, as if I had been banned.
this is the forum and not the service desk. contact them via the link on the left side of your profile page, or at bottom oof every every page on this website named "contacts and requests".
There is no direct contact with technical support on this site. There is only a link to the forum and a chat where you talk to a bot that doesn’t understand anything I write to it. There is no real person!
However, after browsing through the threads, I found out what happened. My IP was banned for a VPS that I set up myself at home on a mini PC with Proxmox installed, and a Windows Server 2016 machine on which I have several terminals installed. I have one public IP address, which I share with my server and a few computers at home.
Does anyone know how to remove this block and why it was imposed?
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Ryan L Johnson, 2026.04.16 22:09
I see. Without making any specific accusations against you, the language of the MT5 use terms appear to be broad enough to encompass such a setup:
"You shall not use the Product in any third-party Software Application that in MetaQuotes' discretion is actually or potentially fraudulent or inappropriate or contrary to the provisions of this Agreement" (emphasis added, Metaquotes Ltd. End-User License Agreement § 2.8).
Therefore, no actual nor committed fraud is required. The mere appearance of anything that is potentially inappropriate is cause for termination without notice. Other terms require immediate uninstallation of MT5.
I fear that you are correct in saying that you were banned for the reason that you state. I'm not so sure that anyone here is going to coach you around it. Given your level of technological "sophistication," you likely already know what the hard fix is. 😬
I’ve been having a problem for the past few days with installing MT4/MT5. During the installation, a proxy window pops up, which has never happened before. When I click Cancel, the installation stops. I also can’t download a newer version from the broker — I get some kind of proxy page error. It looks like my IP is being blocked, but my account here, as well as the terminals already installed, work normally. I just can’t add any new ones on any computer. Please help, support. I should mention that I have a public IP.
I had the same problem before,
the problem is in your Internet connection.
maybe you are subscribed to a local internet provider which have some restrictions.
the solution is >>>>>>>>> change your Internet provider!!
This is a down right lie. I do not understand how you and many others are unable to use the robot. There is clear instructions with pictures; and i have used it several times.
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