Paid for 2 EA's but nowhere to be found.

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Hello Friends,

I've paid for  2 EA's  but can't find the in the PURCHASE- List a week now. 

Is there anyone who knows why?

Thanks for your help.

Nillscash

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If you paid for the Market products by your username (and if the fund already came to the Market) so you can find those products in your profile here: 
https://www.mql5.com/en/users/nillscash/accounting 

And it depends on the following: you used Visa/Mastercard or payment was made directly from MQL5 forum account/profile (directly from Metatrader, not from webpage):

  • If you paid by Visa/Mastercard so you should wait for the several days (because it is int'l payment);
  • if you paid by using your MQL5 forum account/profile so it is almost immediately accepted (but it may be some delay for a day for example).
 

Besides, you can check those instructions (just in case you missed forthing for example):

How to buy, install, test and use a MT4 Expert Advisor
How to buy, install, test and use a MT5 Expert Advisor

 

And there is one method to refresh the Purchased tab in Metatrader:

Forum on trading, automated trading systems and testing trading strategies

The purchased tab is only showing the last two purchases

Alexey Petrov, 2021.01.19 11:17

Even if a Market product is removed from the showcase, those who already purchased it, can install it anytime from their MetaTrader terminal (Market \ Purchased section).

In case you don't see the product on the list of your purchases in the terminal, try the following:

  1. Close all your MetaTrader terminals
  2. Go to C:\Users\{user name}\AppData\Roaming\MetaQuotes\Terminal\Community
  3. Delete all files starting from mql4.market.* and mql5.market.*
  4. Open MetaTrader terminal
  5. Try to install product again

 
Nillscash:

Hello Friends,

I've paid for  2 EA's  but can't find the in the PURCHASE- List a week now. 

Is there anyone who knows why?

Thanks for your help.

Nillscash

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Both of your purchases failed and you should not have been charged - check your card. You can contact Service Desk for more details.
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