Lost access to MQL5 account used for purchasing a Market product

FIREHAZE 2025.12.03 20:00

Hello,

I need urgent assistance regarding a purchase I made in the MQL5 Market.

Earlier today I accidentally bought a paid indicator (Quantum Trend Sniper) using one of my older MQL5 accounts called “FIREHAZE2NDACC”.
The problem is:

I do not remember the password for this account
I do not remember the email that it was registered with
I cannot log into this account from the MT5 terminal
Because of this, I am unable to activate or install the indicator I paid for

My main MQL5 account works perfectly and I have full access to it, but the purchase is tied to the old forgotten account, which I cannot recover on my own.

I need help with one of the following:

Recovering access to the account “FIREHAZE2NDACC”
(password reset or verification)
OR
Transferring the purchased Market product to my main MQL5 account
(the one I am currently using)

I can provide:

proof of payment
exact purchase time
device/hardware ID
anything required for verification

Please advise what steps I need to follow to resolve this situation.

Thank you in advance.

Eleni Anna Branou 2025.12.03 20:07 #1

https://www.mql5.com/en/auth_forgotten

FIREHAZE 2025.12.03 20:08 #2

Eleni Anna Branou #:
https://www.mql5.com/en/auth_forgotten

I can't remember the right email, that's the main problem...

Ryan L Johnson 2025.12.03 20:16 #3

FIREHAZE #:
I can't remember the right email, that's the main problem...

It sounds like you need to contact the Service Desk in the left side menu of your current mql5.com Profile page.

If you do, be prepared to answer questions from a screening bot and then open a Support Ticket, and humans usually respond within 2 days. If they can help you, be prepared to take a few selfie pics with your photo ID. Good luck.

Help !!!! Purchased faulty Enable Custom Indicators to I'm not receiving notifications

Bernhard Schweigert 2025.12.03 21:30 #4

FIREHAZE #:
I can't remember the right email, that's the main problem...

Why not try all your emails one by one. Click on I forgot my password.

Ryan L Johnson 2025.12.03 22:34 #5

Forum on trading, automated trading systems and testing trading strategies

Lost access to my Email on MQL Profile

Joseph Bervell, 2021.11.26 07:56

Thanks to both of you. I have got my problem solved. After following the "Contacts and requests" link I was put in touch with support. I was required to go through a two picture identification process to verify my identity.

My case has been resolved.

(This is the 2nd auto-generated link in the OP.)

Lost access to my How Long Does Metaquotes Can t log in