Notification issue on Iphone

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Hello all

I used to get notifications for Trade Orders on my Iphone without having to have the Desktop Mt5 system running.

The last notification i got was Friday before the market closed. However, it is now Monday night 7.36pm (In my country) but i have not gotten any notifications of all the trades i have made today.

I have deleted and reinstalled the ios Mt5 app but still to no avail. Is there a problem now?

Thank you in advance, Notifications are extremely crucial

 
supercal: I used to get notifications for Trade Orders on my Iphone without having to have the Desktop Mt5 system running. The last notification i got was Friday before the market closed. However, it is now Monday night 7.36pm (In my country) but i have not gotten any notifications of all the trades i have made today. I have deleted and reinstalled the ios Mt5 app but still to no avail. Is there a problem now?

Thank you in advance, Notifications are extremely crucial

Not all broker support sending trade notifications from trade servers. It can also be that a broker previously supported it and then now not any more.

Open up your MetaTrader desktop application, and log onto the trading account that you want to manage, and then go to your "Notifications" section of your "Options" (Ctrl+O).

If the "Notifications from the trade server" option is greyed out and you cannot enable it, then that means that broker or trade server no longer supports notifications (or never did). 


If you can enable it, then issue is most probably on your phone (or less probable with MetaQuotes notifications service).

Please note, that if you are using a VPS, you can instead enable the "Notifications from the local terminal" on the VPS as an alternative to notifications from the trade server.

 
Fernando Carreiro #:

Not all broker support sending trade notifications from trade servers. It can also be that a broker previously supported it and then now not any more.

Open up your MetaTrader desktop application and go to your "Notifications" section of your "Options" (Ctrl+O).

If the "Notifications from the trade server" option is greyed out and you cannot enable it, then that means that broker or trade server no longer supports notifications (or never did). 


If you can enable it, then issue is most probably on your phone (or less probable with MetaQuotes notifications service).

hello fernando thank you for the response

No it is not greyed out. Both have been checked and nothing was amended on MT5 Desktop system

It is just that there are no notfications today onwards. It worked fine for years

There is another query posted by another user of quite a similar issue, but he is on the android platform. Thus i suspect it might be an MQ or MT5 issue which just happened today. Therefore i am checking if there is a problem now

 
supercal #: No it is not greyed out. Both have been checked and nothing was amended on MT5 Desktop system. It is just that there are no notfications today onwards. It worked fine for years

There is another query posted by another user of quite a similar issue, but he is on the android platform. Thus i suspect it might be an MQ or MT5 issue which just happened today. Therefore i am checking if there is a problem now

There was recently some issues with the website and other web-services by MetaQuotes, so I can only presume that it may be a related issue, but I cannot confirm this.

Try contacting your broker to see if there is any issues on their end, as well as MetaQuotes Service Desk for some response, or wait a few days to see if it gets resolved.

 
Fernando Carreiro #:

There was recently some issues with the website and other web-services by MetaQuotes, so I can only presume that it may be a related issue, but I cannot confirm this.

Try contacting your broker to see if there is any issues on their end, as well as MetaQuotes Service Desk for some response, or wait a few days to see if it gets resolved.

may i have the link to contact MetaQuotes service desk? Thank you so much
 

By the way, try the "Test" button to see if at least the test notifications gets through to you!


 
Fernando Carreiro #:

By the way, try the "Test" button to see if at least the test notifications gets through to you!

The test button works fine yes.

The problem here now is that i never needed to run my mt5 desktop app to get notifications on my iphone. However it is mot the case now

 
supercal #: may i have the link to contact MetaQuotes service desk? Thank you so much

In the footer section, at the bottom of every web page ... Contacts and requests

Or on the menu panel of your profile.


Contact Us
Contact Us
  • www.mql5.com
Send your messages and see the history of your requests to the mql5.com support team even if you are not registered on the website.
 
supercal #: The test button works fine yes. The problem here now is that i never needed to run my mt5 desktop app to get notifications on my iphone. However it is mot the case now

If the test works, then it is not a MetaQuotes web service issue, but it can be an issue at the broker with the MetaQuotes software. So contact your broker and report the issue.

 
Fernando Carreiro #:

If the test works, then it is not a MetaQuotes web service issue, but it can be an issue at the broker with the MetaQuotes software. So contact your broker and report the issue.


okay

thank you fernando!

 

I have the exact same issue. My latest comment/notifications in the iPhone app was the 27th of october.
I use several brokers on my MT5 app and VPS.

I don't get a notification on any of them.

The app can push a comment without having to setup the the notifications system via VPS/MT5 desktop.

Any other ideas why this happens?

The problem is not the iPhone, as the app doens't even push a comment for each trade.

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