Withdrawal request delayed — no Service Desk response

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Hello,

I submitted a withdrawal request in 15th of september and completed all verification steps. It has now been more than 3 days without processing. I also opened a Service Desk ticket #5588920 3 days ago, but I have not received any reply.

This delay is causing me concern, as withdrawals normally take 1–3 business days. Could a moderator or MQL5 support team please check the status of my withdrawal and update me?

Details:

  • Date submitted: 15th of september

  • Ticket number: #5588920

I kindly ask for urgent assistance. Thank you.

 
Yusuf Mohamed Noor Hasa Saleh:

Hello,

I submitted a withdrawal request in 15th of september and completed all verification steps. It has now been more than 3 days without processing. I also opened a Service Desk ticket #5588920 3 days ago, but I have not received any reply.

This delay is causing me concern, as withdrawals normally take 1–3 business days. Could a moderator or MQL5 support team please check the status of my withdrawal and update me?

Details:

  • Date submitted: 15th of september

  • Ticket number: #5588920

I kindly ask for urgent assistance. Thank you.

You need to contact Service Desk. Typically, the Service Desk responds within a few days, although extended delays can happen if there’s high volume. Rest assured, they will get back to you.


NOTE: The Forum is mainly for users to:

(i) exchange ideas

(ii) discuss trading strategies, market trends, MetaTrader features and coding tips

(iii) share views on other trading-related and market-related topics.


 
Oleksandr Medviediev #:
You need to contact Service Desk. Typically, the Service Desk responds within a few days, although extended delays can happen if there’s high volume. Rest assured, they will get back to you.


NOTE: The Forum is mainly for users to:

(i) exchange ideas

(ii) discuss trading strategies, market trends, MetaTrader features and coding tips

(iii) share views on other trading-related and market-related topics.


Thank you for your reply oleksandr, i still didnt get any response from service desk more than two weeks. what should i do please?
 
Yusuf Mohamed Noor Hasa Saleh #: Thank you for your reply oleksandr, i still didnt get any response from service desk more than two weeks. what should i do please?
For clarity: you submitted the ticket on the 15th according to the first post. As of today, the 23rd, only 9 days have passed (less than two weeks).

A reply may take up to 14 days, as stated in the ticket.

In summary, the estimated period ends on the 29th. If you have not received a reply by the 30th, let us know here.
 
Miguel Angel Vico Alba #:
For clarity: you submitted the ticket on the 15th according to the first post. As of today, the 23rd, only 9 days have passed (less than two weeks).

A reply may take up to 14 days, as stated in the ticket.

In summary, the estimated period ends on the 29th. If you have not received a reply by the 30th, let us know here.

Hello miguel, i closed the date 15th ticket yesterday and created a new ticket i thought maybe it didnt reach service desk or something. because i cant open two tickets at the same time. so i have a new ticket opened yesterday. so do i still let you know by 30th? 

i think there is an issue or something because i made a withdrawal last time and i took only one day.

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