EA no longer downloadable from purchase tab

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Hi my "... MT4" EA is not accessible from the MQL4 Purchases tab. 

I have 5 activations left on this EA but can't install it from my Live MT4 platform either. Recently upgraded my computer. 

Every other EA and Indicator works fine. I contacted the developer and he  asked to get in touch with MQL5.

Any suggestions ... Regards

 

If this is product from the Market so use the following procedure - 

Forum on trading, automated trading systems and testing trading strategies

The purchased tab is only showing the last two purchases

Alexey Petrov, 2021.01.19 11:17

Even if a Market product is removed from the showcase, those who already purchased it, can install it anytime from their MetaTrader terminal (Market \ Purchased section).

In case you don't see the product on the list of your purchases in the terminal, try the following:

  1. Close all your MetaTrader terminals
  2. Go to C:\Users\{user name}\AppData\Roaming\MetaQuotes\Terminal\Community
  3. Delete all files starting from mql4.market.* and mql5.market.*
  4. Open MetaTrader terminal
  5. Try to install product again

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And make sure that it is Market product for MT4 ... because there is the product with same name in the Market but for MT5 ...

 
If it is not Market product so ask the author/seller for support.
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