Request to Disable Automatic Tab Switching to Mailbox on Message Receipt (MetaTrader5)

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Hello MetaTrader Support,

I am writing to request assistance with an issue I'm experiencing on the MetaTrader platform MT5.

Whenever I receive a new message through the platform’s internal mailbox, the active tab automatically switches from “Trade” to “Mailbox.” This behavior is highly disruptive to my trading workflow, especially since I use an external monitor setup where even slight interruptions impact my trading execution and monitoring.

I have already contacted my broker (Exness), but they informed me that this behavior cannot be disabled from their end and advised me to reach out directly to MetaTrader support.

My request is simple:
Is there any way to disable or suppress this automatic tab-switching behavior when a new internal message is received?
Alternatively, is it possible to block mailbox notifications entirely or redirect them to email only?

I would greatly appreciate any guidance or solution you can provide on this matter.

Thanks 
 
Any positive feedback 
 
alawy103:

In my own experience, mailbox messages are extremely rare. After installing the terminal, I haven’t received any more, which makes me think that in your case, they’re most likely being sent by your broker. That’s why I’d suggest reaching out to them and asking if they can stop sending those internal messages.

I know this isn’t a perfect solution, and yes, it would definitely help if MetaQuotes added an option to disable the auto-tab switch. But in the meantime, stopping the messages at the source might be the quickest and most effective workaround.

 
Miguel Angel Vico Alba #:

In my own experience, mailbox messages are extremely rare. After installing the terminal, I haven’t received any more, which makes me think that in your case, they’re most likely being sent by your broker. That’s why I’d suggest reaching out to them and asking if they can stop sending those internal messages.

I know this isn’t a perfect solution, and yes, it would definitely help if MetaQuotes added an option to disable the auto-tab switch. But in the meantime, stopping the messages at the source might be the quickest and most effective workaround.

Thanks for your message. I’ve already discussed this with the broker, and they confirmed that these messages can only be stopped by MetaQuotes. As they explained, they don’t have any control over these internal system messages, which aligns with my own experience.

Frankly, I find this situation very frustrating.  not only because of the lack of control over these intrusive messages, but also due to the absence of any proper support or meaningful action from the MetaQuotes team to address it.

The suggestion to contact the broker is understandable, but unfortunately, it doesn’t help in this case. I really hope MetaQuotes considers adding a setting to disable auto-switching tabs or to filter mailbox messages. It's a small change that would make a huge difference for users.

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