Request to Disable Automatic Tab Switching to Mailbox on Message Receipt (MetaTrader5)

New comment
 
Hello MetaTrader Support,

I am writing to request assistance with an issue I'm experiencing on the MetaTrader platform MT5.

Whenever I receive a new message through the platform’s internal mailbox, the active tab automatically switches from “Trade” to “Mailbox.” This behavior is highly disruptive to my trading workflow, especially since I use an external monitor setup where even slight interruptions impact my trading execution and monitoring.

I have already contacted my broker (Exness), but they informed me that this behavior cannot be disabled from their end and advised me to reach out directly to MetaTrader support.

My request is simple:
Is there any way to disable or suppress this automatic tab-switching behavior when a new internal message is received?
Alternatively, is it possible to block mailbox notifications entirely or redirect them to email only?

I would greatly appreciate any guidance or solution you can provide on this matter.

Thanks 
New comment